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Front Desk Associate/Night Auditor

Company: Trinity Hospitality
Location: Spring Lake
Posted on: November 22, 2021

Job Description:

The Courtyard by Marriott in Spring Lake is currently looking for reliable and energetic front desk agents. Must have a positive attitude and great customer service.TASK:

  • Ask if guests have a prior booking
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-ins and check-outs appropriately
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room keys and call for assistance if needed
  • Take reservations over the telephone, through emails, and in person.
  • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shiftEMPLOYEE REQUIREMENTS:All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Employee Manual is necessary since the person holding the position will be subjected to the rules and regulations listed in the employment manual.HOUR REQUIREMENTS:Must be able to work flexible hours, night, weekends and Holidays. Morning hours 7 AM -3PM, Evening hours 3PM-11PM, Overnight hours 11PM-7AM.BENIFITES:As a team Marriott Team member you will enjoy many unique benefits such as Team member and Friends and Family discount travel, which you can use at countless Marriott branded hotels worldwide. Paid Vacation time after one year of employment. Health Insurance available.Job Type: Full-timePay: $11.00 - $14.00 per hourBenefits:
    • Dental insurance
    • Employee discount
    • Health insurance
    • Referral program
    • Vision insuranceSchedule:
      • 8 hour shift
      • Day shift
      • Holidays
      • Night shift
      • Weekend availabilityEducation:
        • High school or equivalent (Preferred)Experience:
          • Hotel experience: 1 year (Preferred)Work Location:
            • One locationWork Remotely:
              • NoWork Location: One location

Keywords: Trinity Hospitality, Fayetteville , Front Desk Associate/Night Auditor, Accounting, Auditing , Spring Lake, North Carolina

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