Retail Banking Coach
Company: Bank of America
Location: Greensboro
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description This job is responsible for coaching employees
to improve and strengthen overall performance. Retail Banking
Coaches prepare, coach, and reinforce desired behaviors in
partnership with Team Managers to help enhance skills and
progression towards achieving goals. The Retail Banking Coach
collaborates closely with employees to identify strengths and
opportunities for improvement, builds proficiency, and acts as a
subject matter expert (SME) resource for new and existing
specialist. Innovative coaching techniques and resources enable the
Retail Banking Coach to inspire individuals and teams to reach
their full potential leading to the sustainment of strong
performance. Responsibilities Works individually with Fulfillment
employees to build their professional proficiency beyond standard
skills acquired in training. Prepares and organizes activities and
demonstrations to ensure all planned topics are covered according
to the on-boarding timeline. Collaborates with the management team
to design successful action plans that improve overall performance.
May assign and manage workflow during on-boarding in coordination
with site leadership. May conduct file and call reviews.
Responsible for improvements in employee confidence and speed to
proficiency. When not on-boarding, focus is on up-skilling and new
initiatives for in-role employees, including coaching, training,
and assessing performance. Supports unit conformity to prescribed
standard work processes and reduction of variability in the unit.
Supports Site Leader with operational routines and supports unit
business continuity. Requires experience and knowledge of LOB
specific functions, systems and tools that are necessary to assess
and improve performance as well as teaching and coaching skills.
Typically, will have more than 2-4 years’ experience with a working
knowledge of the business. Required qualifications: - Team oriented
and self-starter - Ability to multi-task and proven track record of
working independently - Proven ability to achieve and sustain
strong performance - Ability to adapt quickly to changes in the
environment - Excellent verbal and written communication skills -
Ability to work a flexible schedule to meet business needs -
Coaching and/or training experience - Strong attention to detail -
1-2 years of knowledge of Credit Assistance Fulfillment processes
and systems Desired Qualifications: - Proven ability to effectively
present to leaders at various levels - Multi-product knowledge
(i.e. Deposit, Unsecured Card Products, CVL, etc.) Skills:
Attention to Detail Coaching Critical Thinking Fraud Management
Interpret Relevant Laws, Rules, and Regulations Problem Solving
Process Management Quality Assurance Research Risk Management
Business Operations Management Customer and Client Focus Drives
Engagement Result Orientation Written Communications Minimum
Education Requirement: High School Diploma / GED / Secondary School
or equivalent Shift: 2nd shift (United States of America) Hours Per
Week: 40
Keywords: Bank of America, Fayetteville , Retail Banking Coach, Accounting, Auditing , Greensboro, North Carolina
