Quality Assurance Analyst
Company: Barclays
Location: Wilmington
Posted on: April 4, 2026
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Job Description:
Job Description Purpose of the role To determine, negotiate and
agree internal quality procedures, service standards and
specification to improve performance and quality directing
objectives. Accountabilities Identification of industry trends and
developments to implement best practice in quality assurance
Services. Collaboration with teams across the bank to align and
integrate quality assurance processes. Development and governance
of internal quality assurance procedures, standards and
specifications, and act as a catalyst for change, mitigate risks
and maintain efficient operations. Development of reports and
presentations on quality assurance performance and communicate
findings to internal senior stakeholders. Identification of areas
for improvement and providing recommendations for change in quality
assurance processes and provide feedback and coaching for
colleagues on these highlighted areas. Execution of service quality
assessments to monitor the quality objectives set by the bank, and
ensure they comply with regulatory requirements. Participation in
projects and initiatives to improve quality assurance efficiency
and effectiveness. Determination of risk based on outcome of QA
reviews, flagging risks that are outside of tolerance. Analyst
Expectations To perform prescribed activities in a timely manner
and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their
assigned area of expertise Thorough understanding of the underlying
principles and concepts within the area of expertise They lead and
supervise a team, guiding and supporting professional development,
allocating work requirements and coordinating team resources. If
the position has leadership responsibilities, People Leaders are
expected to demonstrate a clear set of leadership behaviours to
create an environment for colleagues to thrive and deliver to a
consistently excellent standard. The four LEAD behaviours are: L –
Listen and be authentic, E – Energise and inspire, A – Align across
the enterprise, D – Develop others. OR for an individual
contributor, they develop technical expertise in work area, acting
as an advisor where appropriate. Will have an impact on the work of
related teams within the area. Partner with other functions and
business areas. Takes responsibility for end results of a team’s
operational processing and activities. Escalate breaches of
policies / procedure appropriately. Take responsibility for
embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in
relation to the work you own or contribute to. Deliver your work
and areas of responsibility in line with relevant rules, regulation
and codes of conduct. Maintain and continually build an
understanding of how own sub-function integrates with function,
alongside knowledge of the organisations products, services and
processes within the function. Demonstrate understanding of how
areas coordinate and contribute to the achievement of the
objectives of the organisation sub-function. Make evaluative
judgements based on the analysis of factual information, paying
attention to detail. Resolve problems by identifying and selecting
solutions through the application of acquired technical experience
and will be guided by precedents. Guide and persuade team members
and communicate complex / sensitive information. Act as contact
point for stakeholders outside of the immediate function, while
building a network of contacts outside team and external to the
organisation. All colleagues will be expected to demonstrate the
Barclays Values of Respect, Integrity, Service, Excellence and
Stewardship – our moral compass, helping us do what we believe is
right. They will also be expected to demonstrate the Barclays
Mindset – to Empower, Challenge and Drive – the operating manual
for how we behave. Champion Quality and Strengthen Our Financial
Crime Controls – Bring your curiosity, attention to detail, and
commitment to doing things right into a role that helps protect our
customers and our business. Step into your important position as a
Quality Assurance Analyst, where you will autonomously assess the
effectiveness and consistency of AML investigative activity against
established policies, procedures, and regulatory expectations. In
your role, you’ll identify, document, and escalate control, policy,
and process gaps through structured QA reviews, ensuring every
finding is accurate, evidence based, and applied with consistency.
Your work will reinforce our risk and control framework by
validating AML outcomes, spotting emerging trends, and contributing
to governance, reporting, and remediation oversight. With a focus
on “right first time” quality, you’ll help ensure delivery within
defined timelines and Enterprise Risk Management Framework (ERMF)
requirements, providing reliable QA insights that support robust
oversight and regulatory assurance across the organization. To be
successful in your role as a Quality Assurance Analyst, you should
have: An understanding of AML investigative processes, controls,
and regulatory expectations Clear, professional written
communication suitable for governance, audit, and regulatory
audiences Great attention to detail and analytical capability to
assess case work and supporting evidence Other highly valued skills
may include: Experience performing AML Quality Assurance, Quality
Control, or Transaction Monitoring Ability to engage with
stakeholders constructively to discuss outcomes and reduce disputes
or appeals Familiarity with continuous improvement, root cause
analysis, and process enhancement Ability to work across multiple
workstreams or within multi-layered AML environments You may be
assessed on the key critical skills relevant for success in this
role, such as risk and controls, change and transformation,
business acumen, strategic thinking, digital and technology, as
well as job-specific technical skills. This role is located in
Whippany, NJ. Minimum Salary: $70,000.00 Maximum Salary: $100,00.00
The minimum and maximum salary/rate information above include only
base salary or base hourly rate. It does not include any other type
of compensation or benefits that may be available. Barclays
employees are eligible for a suite of competitive and generous
employee benefits, including medical, dental and vision coverage,
401(k), life insurance, and other paid leave for qualifying
circumstances. This position is eligible for an incentive
award.
Keywords: Barclays, Fayetteville , Quality Assurance Analyst, Accounting, Auditing , Wilmington, North Carolina
