Service Writer
Company: The Larson Group
Location: Florence
Posted on: May 28, 2023
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Job Description:
The Larson Group Peterbilt is looking for an experienced Service
Writer to join our dynamic team at our Florence, SC location. The
potential candidate will greet and consult service customers about
their problems. This person will assist in the coordination and
communications of the service department as well as perform a
variety of tasks with the warranty department. What we offer: *
Paid Time Off * Paid Holidays * Medical, Dental and Basic Life *
401K with employer contribution * Bi-weekly Pay Schedule *
Opportunity for advancement and Career Development
Responsibilities: * Open and close work orders providing as much
information as possible. * Record, adjust and report mechanics time
for work orders and payroll. * Help cover phone calls for the
Service Department. * Try to resolve customer complaints. *
Schedule appointments. * Supervise and assist technicians with the
diagnosis and repairs of their jobs. * Assist with warranty repair
paper flow. * Check in new trucks delivered to the shop and
completing the proper forms. * Consult with the parts department on
special order parts and sublet repairs. * Instruct the following
shift's service writer on any special instructions and
appointments. * Keep Service Manager informed of all customer
complaints and technician problems. * Perform other duties as
assigned. Qualifications: * Ability to work Wednesday - Saturday. *
Should possess a high school diploma. * A college degree or a
certificate/degree from a trade school is preferred, but not
required. * Minimum 3 years' experience; heavy truck experience is
preferred but not required. * Must have strong customer service
skills. * Must have general computer knowledge. * Must pass
pre-employment drug screen and background check. * Please note this
is a safety Sensitive position. Qualifications: * Should possess a
high school diploma. * A college degree or a certificate/degree
from a trade school is preferred, but not required. * Minimum 3
years' experience; heavy truck experience is preferred but not
required. * Must have strong customer service skills. * Must have
general computer knowledge. * Must pass pre-employment drug screen
and background check. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: The Larson Group, Fayetteville , Service Writer, Advertising , Florence, North Carolina
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