Member Service Advisor, Wilmington

Company: Local Government Federal Credit Union
Location: Wilmington
Posted on: January 1, 2026

Job Description:

Civic Federal Credit Union, a premier institution offering personalized financial solutions, is seeking a dedicated Member Service Advisor to join our team in Wilmington. As part of our commitment to serving the specific needs of local governments and their affiliates throughout North Carolina, we require an individual who embodies our values of innovation and efficient service delivery. This role requires a proactive approach to assisting members with their banking needs, providing knowledgeable advice, and promoting our tailored banking products. Act as the first point of contact for customer inquiries, providing exemplary service and detailed information on products and services offered by Civic Federal Credit Union. Assist members in account management, from account opening to troubleshooting and routine maintenance. Advise members on financial products that best suit their needs, including loans, savings accounts, and investment options. Resolve complaints and answer queries to maintain high customer satisfaction. Work closely with other departments to streamline customer services and foster an environment of continuous improvement. Participate in community events to promote the credit union's services and enhance community engagement. Strong communication and interpersonal skills Excellent problem-solving abilities Proficiency in banking software and platforms Understanding of compliance and regulatory requirements in the banking sector Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Preferred: Certified Customer Service Professional (CCSP) Knowledge of federal and state regulations affecting credit unions is a plus

Keywords: Local Government Federal Credit Union, Fayetteville , Member Service Advisor, Wilmington, Customer Service & Call Center , Wilmington, North Carolina