Automotive Service Advisor
Company: AUDI JLR LOTUS BMW MOTO
Location: Wilmington
Posted on: February 15, 2026
|
|
|
Job Description:
Job Description Job Description Audi Cape Fear is seeking an
experienced Automotive Service Advisor to join the team. This
position requires exceptional customer service skills with a
passion for the Automotive industry. The primary role of this
position is to act as the liaison between the customer and service
technicians and provide recommended repairs and service for the
customers. The successful candidate will have a commitment to
above-and-beyond customer service and a keen eye for detail. The
Automotive Service Advisor will be responsible for creating a
comfortable and enjoyable customer experience. Responsibilities
Greet customers promptly and create an enjoyable customer
experience. Handle customer inquiries about service and repairs.
Receive repair orders and ensure that the customer completely
understands the cost and timeline of the work to be performed.
Assist with scheduling appointments. Review customer invoices
before payment is due. Generate and complete service paperwork.
Provide feedback on maintenance and repair suggestions to
management. Maintain awareness of current promotions and specials.
Answer phones and respond to emails in a timely manner. Provide a
professional, positive and personable customer experience. Promote
customer loyalty through customer service delivery. Requirements
Bachelor's Degree and/or 3 years of experience in the Automotive
industry. Excellent customer service skills with a personable
demeanor. Ability to comprehend and explain complex service
information. Knowledge of vehicle maintenance and repair. Ability
to work in a fast-paced environment. Strong problem-solving and
communication skills. Excellent organizational, time management,
and multi-tasking skills. A valid driver’s license. Proficiency in
CDK, CDK Service, and Text2Drive is a plus Compensation & Benefits
The Automotive Service Advisor is a Full-Time position with a
compensation package ranging from $40,000 to $120,000 per year,
paid bi-weekly. In addition, Audi Cape Fear offers competitive
benefits, including medical, dental, vision, and life insurance.
About the Company Audi Cape Fear is an Equal Opportunity Employer
that does not discriminate in employment. The company values
diversity and inclusivity in the workplace.
Keywords: AUDI JLR LOTUS BMW MOTO, Fayetteville , Automotive Service Advisor, Customer Service & Call Center , Wilmington, North Carolina
