Experience Research Vice President
Company: JPMorganChase
Location: Wilmington
Posted on: April 3, 2026
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Job Description:
Description Join us to pioneer user experience insights, shaping
products that resonate with our customers. As an Experience
Research Vice President in Cybersecurity & Technology Controls
(CTC) Shared Services organization , you will play a pivotal role
in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user
experience design, develop and execute research strategies to
uncover valuable insights into the wants, needs, and abilities of
our customers and end users. Your work will provide the foundation
used to inform effective product and service designs across the
firm. Apply your advanced knowledge of quantitative and qualitative
methods to critically analyze the effectiveness of our existing and
future designs as you collaborate with cross-disciplinary teams.
Job responsibilities Design and execute comprehensive research
studies to identify customer needs, preferences, and behaviors to
foster product improvements and innovation Analyze and interpret
data using advanced quantitative and qualitative methods and
translate insights into actionable recommendations for enhancing
user experience Facilitate surveys and interviews with users to
gather information on user needs and desires and create user
testing scenarios to further refine the product or feature based on
findings Create journey maps, service blueprints, and storyboards
to identify pain points, opportunities for improvement, and
champion innovation in products and features Communicate
methodologies, insights, and strategic recommendations effectively
to leadership and stakeholders at all levels of the organization,
championing research best practices and user-centered
decision-making Monitor industry trends and advancements in user
experience research methodologies and incorporate innovative
techniques to maintain a competitive edge in the market Required
qualifications, capabilities, and skills 5 years of experience or
equivalent expertise in generative and evaluative user experience
research, with a strong focus on both quantitative and qualitative
research methods Proven ability to conduct various research
techniques, such as ethnography, surveys, interviews, and advanced
data analysis, to derive actionable insights for user experience
design Demonstrated knowledge of advanced qualitative methods, with
evidence of implementing findings that improved product or feature
design Demonstrated experience in collaborating with
cross-functional teams, including UX designers, product managers,
and developers, to propel customer-centric decision-making and
inform product prioritization Experience in designing high-quality
research studies with an iterative mindset, with an ability to
adapt study parameters to accommodate changing product design needs
Preferred qualifications, capabilities, and skills Experience using
Figma, Monday.com, Adobe Analytics Ability to navigate ambiguity,
set clear expectations, and align with stakeholders to maximize the
impact and clarity of research efforts CTC
Keywords: JPMorganChase, Fayetteville , Experience Research Vice President, Design, Graphic Design & CAD , Wilmington, North Carolina
