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Gas Major Accounts Manager

Company: Duke Energy Corporation
Location: Fayetteville
Posted on: December 4, 2019

Job Description:

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary The primary purpose of the GMAM-Military position is to manage strategic issues and stakeholder relationships with the federal government and the NGBU s largest and most complex customers, with focus on enhancing customer satisfaction, growing earnings, maintaining compliance, and strengthening regulatory relationships. As a key member of the NGBU s Utilities Privatization (UP) management team, this position will lead efforts to ensure compliance with UP and similar contracts with federal agencies. This position will coordinate with Major Projects, Engineering, Consultants, and other NGBU/Duke Energy stakeholders to ensure compliance with internal/federal requirements with respect to contract management. This position will also ensure contractual requirements are completed according to the stipulations of the contracts and the expectations of federal customer representatives as well as NGBU/Duke Energy management. Relationship and Issues Management: Establish strong relationships at all levels within targeted large, complex NGBU customers, government agencies, executives, project management, energy management, operations, maintenance, and legal. Comprehend and demonstrate an in-depth understanding of complex rate structures, billing options, and service options based upon the respective customer s value proposition; and serve as a lead negotiator and most often decision maker, to resolve issues with assigned customers. Own and manage the total customer relationship including interfaces with other Duke Energy departments and senior leadership. Understand the customer s needs and communicate those needs within Duke Energy to effectively manage strategic issues, business objectives, unique needs, and decision-making process. Manage the Contract Rate Charge (CRC) and Contract Administration Charge (CAC) refreshment processes as required . Business & Economic Development: Deliver earnings contributions by proactively identifying existing NGBU technical products and solutions that can be positioned to meet and exceed the customer s needs while enhancing earnings growth, or meeting specific NGBU regulatory requirements. Manage the sales process from customer needs assessment by coordinating appropriate internal cross-functional support as needed. Maintain documentation of negotiated rates, educate customers about tariff and rate options, monitor emergency and/or unauthorized gas consumption and billing, secure annual election forms for character of service and calculate consumption adjustments due to equipment failures while ensuring customer agreement. Actively monitor customers consumption patterns to ensure the use of natural gas, and negotiating prices against competitive alternatives. Coordinate, sponsor and manage customer service projects and margin growth opportunities with NGBU s Engineering, Operations, Construction and other key departments. Assist Duke Energy s economic development group in the identification, coordination, and management of potential projects, site visits, or expansions within the NGBU service territory. Strategic Planning: Develop and execute strategic plans to address and resolve issues to preserve/enhance relationships with federal and large business customers, reducing the risk to the corporation and enabling achievement of business objectives. Develop and document a comprehensive understanding of the customer s business and stakeholder issues, staying abreast of customer/stakeholder plans and initiatives that may impact regulated revenues, policies and strategies. Communicate customer usage trends and develop revenue forecasts. Maintain vigilance for significant legal, environmental and market challenges being faced by assigned customers. Identify specific objectives based on the customer s needs and develop and implement action plans for specific projects to meet those objectives. Project Management: Coordinate the scheduling and technical requirements for planned maintenance outages, curtailments, transmission and distribution construction projects, and emergency and scheduled repairs. Work closely with engineering, construction, and other key internal departments to ensure that customer expectations are met in a timely manner with consistent and professional communication. Provide emergency storm support and other after-hours support, working with customers to provide/interpret outage information and restoration estimates. Education and Policy Advocate: Ensure that effective communication channels are established and maintained to share key information and facilitate assistance between NGBU and assigned customers/stakeholders. Prepare and present to customers/associations information about pertinent and emerging issues. Performance Management: Develop and maintain technical and working knowledge of industrial processes and technologies used by large assigned customers that affect the energy delivery methods including all energy end uses. Develop and maintain comprehensive working knowledge of natural gas systems and components, including those associated with NGBU s transmission and distribution system, as well as the effect of the interface with the customer s systems. Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customers needs. Basic/Required Qualifications: BA/BS degree (preferably in engineering, business, or finance) OR eight or more years of work related experience in lieu of a degree Five or more years of prior work-related experience in addition to a degree Knowledge of corporation s business objectives, strategies, products and services, markets, distribution practices, rate applications, governmental and community relations, cross department relationships/dependencies. Demonstrated ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously. Demonstrated effective analytical, problem identification and resolution skills. Demonstrated excellent judgment and decision-making skills. Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills, excellent leadership skills Intuitive skills to identify and discern issues that are important to the corporation and that could positively or negatively affect ability to achieve corporate objectives. Proven self-starter, results-oriented, and requiring no supervision to take charge and get things done. Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with highly stressful situations. Strong personal computer skills. Demonstrated ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations. Demonstrated ability to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation s business plans and objectives. Strong working knowledge of the natural gas industry. Desired Qualifications: Prior military experience with an understanding of base/post organization, chain of command, and Department of Defense mission Knowledge of military contracting procedures per the Federal Acquisition Regulation (FAR) and the use of the Area Wide Agreement Familiarity with NC military base effect on local economy, business climate, and politics Knowledge of NGBU operations and procedures. Demonstrated experience managing relationships with utility s largest and most complex customer and/or key stakeholders. MS, MBA, or equivalent experience Professional Engineer (PE) or Certified Energy Manager (CEM) Knowledge of natural gas distribution and transmission systems and grid operations Business development experience Travel Requirements 15-25% Relocation Assistance Provided (as applicable) Yes Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Saturday, December 7, 2019 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Keywords: Duke Energy Corporation, Fayetteville , Gas Major Accounts Manager, Executive , Fayetteville, North Carolina

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