Technical Services Team Manager

Company: SAIC
Location: Fort Bragg
Posted on: November 22, 2021

Job Description:

Job ID:
2114550

* Location: *
FORT BRAGG
* NC
* US
* Date Posted: *2021-10-14
* Category: *Information Technology
* Subcategory: *Technical Svcs
* Schedule: *Full-time
* Shift: *Day Job
* Travel: *Yes, 10 % of the Time
* Minimum Clearance Required: *Interim Secret
* Clearance Level Must Be Able to Obtain: *Secret
* Potential for Remote Work: *No
* Description*
SAIC has a potential opportunity for a Technical Services Team Manager to support a US Army Reserve contract which is an IT Service Management vehicle utilizing ITIL best practices for facilitating value to end users and PMI standards for project and program management to plan, deliver, and manage new services. Because of the critical intersections of these disciplines we seek employees that understand and have certifications issued by PeopleCert (ITIL) and/or PMI (project-related).

This position is contingent on contract award expected in the summer of 2022 and will be located in Ft. Bragg, NC.

Looking for a qualified Service Desk Manager providing management of Tier I and Tier II personnel. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).

* Qualifications*
EDUCATION AND EXPERIENCE:

* Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience. Additional four (4) years experience may possibly be substituted for degree.
* Must have experience with Microsoft products, Cisco routers and switches, ServiceNow
* Prior military service or supporting military customers is valuable
* Experience working in a data center supporting at least 50,000 consumers

CERTIFICATION REQUIREMENT:

* Must possess ITIL v3 Intermediate certifications or ITIL 4 Managing Professional certifications

CLEARANCE REQUIREMENT:

* Must have an Interim Secret clearance to start work and be able to successfully obtain a Secret clearance to remain on the contract
* Secret clearance is preferred

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at [Contact Us](https://www.saic.com/contact/contact_us) and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.

SAIC-- is a premier Fortune 500-- technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an [Equal Opportunity Employer,](https://www.saic.com/eeo-statement) fostering a respectful work culture based on [diversity, equity, and inclusion](https://www.saic.com/features/diversity-equity-and-inclusion/Diversity-Equity-and-Inclusion-Drive-Innovation) that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit [saic.com](http://www.saic.com/).

Keywords: SAIC, Fayetteville , Technical Services Team Manager, Executive , Fort Bragg, North Carolina