Technical Services Team Manager
Location: Fort Bragg
Posted on: November 23, 2021
Date Posted: 2021-10-14
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
SAIC has a potential opportunity for a Technical Services Team
Manager -to support a -US Army Reserve contract which -is an IT
Service Management vehicle utilizing ITIL best practices for
facilitating value to end users and PMI standards for project and
program management to plan, deliver, and manage new services. -
Because of the critical intersections of these disciplines we seek
employees that understand and have certifications issued by
PeopleCert (ITIL) and/or PMI (project-related).
This position is -contingent on contract award expected in the
summer of 2022 -and will be located in -Ft. Bragg, NC.
Looking for a qualified Service Desk Manager providing management
of Tier I and Tier II personnel. - Provides technical support to
field engineers, technicians, and product support personnel who are
diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, complex software,
or networked and/or wireless systems. Responds to situations where
first-line product support has failed to isolate or fix problems in
malfunctioning equipment or software. Reports design, reliability
and maintenance problems or bugs to design engineering/software
engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly
technical or sophisticated in nature. Generally interacts directly
with the customer/user when the product is highly technical or
sophisticated in nature, such as with systems level software where
the user has a technical background. Additionally, may interact
with product support personnel and potentially the customer when
the customer's problem cannot be resolved directly by first-level
resources. (It should be understood that this is not intended to be
a detailed nor comprehensive description of any individual
employee's job content. Managers set the specific duties and
responsibilities for each employee).
EDUCATION AND EXPERIENCE:
Bachelors and nine (9) years or more experience; Masters and seven
(7) years or more experience ; PhD or JD and four (4) years or more
experience. - Additional four (4) years experience may possibly be
-substituted for degree.
Must have experience with Microsoft products, Cisco routers and
Prior military service or supporting military customers is
Experience working in a data center supporting -at least 50,000
Must possess ITIL v3 Intermediate certifications or ITIL 4 Managing
Must have an Interim Secret clearance to start work and be able to
successfully obtain a Secret clearance to remain on the
Secret clearance is preferred
COVID Policy: Prospective and/or new employees will be required to
adhere with SAIC's vaccination policy. All SAIC employees must be
fully vaccinated and they must submit proof of vaccination on their
first day of employment. Prospective or new employees may seek an
exemption to the vaccination requirement at Contact Us and must
have an approved exemption prior to the start of their employment.
Customer site vaccination requirements, if more strict, will take
precedence over SAIC's vaccination policy.
SAIC - is a premier Fortune 500 - technology integrator driving our
nation's technology transformation. Our robust portfolio of
offerings across the defense, space, civilian, and intelligence
markets includes secure high-end solutions in engineering, digital,
artificial intelligence, and mission solutions. Using our expertise
and understanding of existing and emerging technologies, we
integrate the best components from our own portfolio and our
partner ecosystem to deliver innovative, effective, and efficient
solutions that are critical to achieving our customers'
We are more than 26,500 strong; driven by mission, united by
purpose, and inspired by opportunities. SAIC is an Equal
Opportunity Employer, fostering a respectful work culture based on
diversity, equity, and inclusion that values all contributors.
Headquartered in Reston, Virginia, SAIC has annual revenues of
approximately $7.1 billion. For more information, visit saic.com
Keywords: SAIC, Fayetteville , Technical Services Team Manager, Executive , Fort Bragg, North Carolina
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