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Director of Ticketing

Company: Walton Arts Center
Location: Fayetteville
Posted on: August 6, 2022

Job Description:

Job Details
Level: Senior
Job Location: Walton Arts Center - Fayetteville, AR
Position Type: Full Time - salary
Education Level: 4 Year Degree and/or relevant experience
Salary Range: $64,000.00 - $80,000.00 Salary/year
Job Shift: Varies including days, nights & weekends
Job Category: Other

DescriptionAbout Us
At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.
Our organization's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.
Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center is celebrating its 30th Anniversary as Arkansas' premier performing arts center and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.
Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington and Madison counties, with five cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy.Best of all, it's a place where everyone is welcome.
Position Overview
The Director of Ticketing is an integral member of WAC's Communications Department and a crucial liaison to the rest of the company, specifically the Leadership Team, Marketing, Sales, Finance, and Box Office. This position is instrumental in maintaining strong relationships with internal and external stakeholders including direct reports, internal departments, Live Nation, Broadway and other ticketing agents. The Director oversees and ensures the Ticketing Administration duties for Walton Arts Center and Walmart AMP. Possible remote work opportunity.
Principal Responsibilities (Essential Functions)

  • Define, implement, and support sales practices and sales data collection & analysis for the organization
  • Develop and manage cross-departmental relationships and practices to ensure open communication and effective fulfillment of organizational goals
  • Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested
  • Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces
  • Perform related duties as assigned by supervisor
  • Maintain security and safety requirements as defined by operations guidelines.
  • Maintain compliance with all company policies and procedures
  • Seek out opportunities for personal and departmental development through training and contact with industry resources and other ticketing organizations

    Team Leader

    • Manage team that oversees ticketing for organization, partner promoters, resident partners, and client rentals
    • Develop and maintain strong relationships with internal and external stakeholders including direct reports, internal departments, Live Nation, Broadway and other ticketing agents
    • Strategize, prioritize, and delegate projects to ticketing team
    • Identify problems and find solutions; help staff develop creative thinking and effective communication skills

      Finance & Administration

      • Work with Finance and Box Office staff to develop and ensure accurate accounting procedures for ticket sales and box office activities
      • Track and report ticket sales daily
      • Provide leadership in development and communication of new ticketing policies and sales strategies.
      • Coordinate with internal and external patrons to manage all on sales and any subscription renewal process


        • Organizational expert and leader on Tessitura
        • Manage its use in the organization, including events creation, the on-going clean-up and maintenance of the ticket sales database, data analysis and the reporting process
        • Direct and support organizational use of patron management software, including training, report development and maximized utilization of database and features
        • Oversee and maintain relationship with various outside vendors such as WW&L and patron management software vendor to ensure that Walton Arts Center gets maximum benefits from contracts and services

          Ticket Administration

          • Oversee the set-up of all events in the patron management system and maintain updates to pricing, on-sale dates, promotions, etc
          • Work with Communications to develop and implement sales strategy and promotions
          • Keep updated on ticketing trends, technologies, policies across the industry
          • Work with Communications and Development to ensure that patron and donor statistics, contacts and relevant information are tracked and maintained through WAC's patron management database
          • Administrates, negotiates, and coordinates applicable portions of all contracts and services between WAC and related presenters
          • Establishes, manages, and enhances relationships and services to WAC Resident Companies, Rental Clients, and their customers
          • Supervises event set-ups, reporting, and settlements as they relate to Ticketing or Admissions
          • Seeks to continually improve processes related to rental bookings, budgeting, and performance settlements

            Client Rentals
            Work with operations and programming departments to negotiate ticketing services agreements and set usage fees and policies
            QualificationsMinimum Work Qualifications
            A minimum of 5 years of professional ticketing and 2 years of management experience. Strong working knowledge of Tessitura and non-profit management understanding preferred
            Education, Training, Traits

            • Bachelors' degree or equivalent experience in the field, and /or appropriate transferable
            • Deep working knowledge of Tessitura
            • Proficient with standard Microsoft Office Tools
            • Ability to train software and procedures effectively in both individual and group settings
            • Willingness to adopt new project management tools and communication platforms as used by the company
            • Able to understand and learn new technologies easily
            • An on-going desire to learn and improve
            • Capability to work effectively under pressure in a changing and deadline-oriented environment
            • Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
            • Creative, adaptable, and enthusiastic
            • Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics, and confidentiality
            • Strong communications skills and the ability to interact with many different types of people
            • Capacity to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
            • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards


              • Must be able to lift and carry up to 50 lbs
              • Must be able to talk, listen and speak clearly (on telephone)
              • Must be able to endure sitting or standing for extended periods of time

Keywords: Walton Arts Center, Fayetteville , Director of Ticketing, Executive , Fayetteville, North Carolina

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