Care Manager - IDD
Company: RHA Health Services
Posted on: September 22, 2022
We are hiring for:
Care Manager - IDD
If you are a positive and personable individual looking for a
satisfying and fun opportunity to make a real difference in the
lives of people with intellectual, developmental disabilities, and
people facing mental health, and substance use challenges, join our
team at RHA Health Services!
Provides whole person, integrated care management in service sites,
homes and communities through face to face and other interactions
and through the work of integrated care teams. Promotes whole
person care directed at better health outcomes and addressing all
needs spanning physical and behavioral health, I/DD, pharmacy, and
unmet health related resources. Ensures sustained high quality of
care and services to persons with mental health, substance use
and/or developmental disabilities. Complies with company, state and
Essential Job Related Responsibilities:
Care Management Service Delivery - Fosters and facilitates the care
management process. Conducts Care Management Comprehensive
Assessments, shares information and facilitates Tailored Care
Management Planning with the person supported and other team
members. Monitors the ongoing care management plan implementation
and facilitates Care Plan Updates every 12 months minimally or when
there is significant change of circumstance or need or at the
request of the person supported. Implements workflows, policies and
procedures, and documentation standards that promote whole person
care.. Maintains a positive and professional image in the work
setting and community. Follows policies and procedures to ensure
accountability of service delivery.
Best Practices - Demonstrates a passion for positive change by
continuously improving and defining innovative care management
interventions. Stays up to date with current best practices and
keeps the team continuously informed about best practice
Cross-functional Collaboration - Collaborates cross-functionally
with other Integrated Care Team members, community organizations
and RHA departments to ensure success of Care Management
Person-Centered Approach - Maintains a person-centered philosophy
focusing on an individual's strengths, needs, and preferences that
promote health, wellness, and safety. Fosters a person-centered
culture with Care Management Teams to optimize individual education
around self-management, disease management, and integrated
Quality Assurance and Use Of Data - Implements the strategic use of
data to support delivery of effective, integrated, and
well-coordinated care management services.. Ensures individual data
sharing and storage consistent with state and company policies.
Maintains a Safe and Healthy Environment- Implements all
organization health and safety policies and procedures.
Financial Performance - responsible for documenting services
provided in a timely manner in order to be appropriately accounted
for reimbursement purposes
Ensures proactive and effective communication - Establishes and
maintains frequent and regular communication with persons
supported, family members, other team members and colleagues.
Fosters open communication and feedback. Helps maintain focus on
care planning goals and outcomes. Establishes and maintains strong
external relationships, to include providers, community
organizations, Clinically Integrated Networks (CIN).
Ethics & Compliance - Supports and participates in an ethical
culture in conjunction with the RHA Code of Conduct and Ethics and
Compliance Program, emphasizing confidentiality and no retaliation
policies. Directs the confidential and immediate investigation into
allegations of abuse, neglect, exploitation, theft, fraud, waste,
misconduct, and violations of ethics and compliance practices
according to company policy. Ensures protections of individuals
served during investigations. Ensures all external reporting
requirements are followed. Ensures adequate follow- through on
recommendations from investigation reports. Participates as
assigned as designated members to Quality Improvement Committee,
Quality Assurance Committee, Quality Management Team, Safety, Task
Force and Human Rights Committee meetings.
Performs all other related duties as assigned.
Accepting Responsibility (Supported by Be Proactive) -Takes
accountability for delivering on commitments; owns mistakes; and
uses them as opportunities for learning and development; openly
discusses his or her actions and their consequences, both good and
Setting Objectives and Goals-(Supported by Beginning with the End
in Mind) - Sets meaningful, challenging performance objectives with
clear measures of success for themselves and team.
Prioritizing and Organizing Work-(Supported by Put First Things
First) Allocates time and attention based on what is most important
to achieve key goals and objectives. Effectively organizes and
balances tasks and priorities to keep multiple projects on
Managing Performance (Supported by Think Win Win) - Has an
authentic interpersonal style that engages others and encourages
high performance. Uses personal influence to encourage and
Communicating Effectively (Supported by Seek First to Understand
then to be Understood) -Shares information. Listens and involves
others. Clearly Conveys ideas in a manner that engages others and
helps them understand and retain the message.
Displaying Creativity - (Supported by Synergize) - Uses creativity
appropriately to drive progress and encourages others to do the
same. Makes innovation a priority among team members; encourages
reasonable risk taking.
Managing Stress-(Supported by Sharpening the Saw) Uses healthy and
effective methods to manage stress (e.g., maintaining appropriate
diet, exercise, and sleep schedules); reacts effectively when faced
with high-pressure situations
Championing the needs of the People we Support/Customers (Supports
Culture of Caring)-Provides timely and professional service to both
internal requests and the requests of the people we support and
customers; is responsive to the people we support and customers'
needs and requests. Is always courteous to the people we support or
customer and considers the needs of the people we support or
customer when making decisions
Following Policies and Procedures- Understands and follows company
policies; encourages others to follow work rules; calls attention
to actions that may violate policies and procedures.
Meeting Basic Work Expectations-Complies with basic job
requirements and tasks; arrives at work on time as scheduled;
proactively informs others when he/she encounters problems that may
limit his/her ability to meet expectations.
Education- For all populations served, Care Managers must meet at
least ONE of the following qualifications to meet the criteria as a
Qualified Professional (QP), per 10A NCAC 27 .0104
- A MH/SU license (including associate-level), or are certified
by the NC Substance Abuse Board
- An RN AND have four years of full-time experience working with
the MH/SU/IDD population*
- A master's degree in a human service field** AND at least one
year of full-time experience working with the MH/SU/IDD
- A bachelor's degree in a human service field** AND at least two
years of full-time experience working with the MH/SU/IDD
- A bachelor's degree in a non-human service field AND at least
four years of full-time experience working with the MH/SU/IDD
Experience- For care managers serving members with LTSS needs: Must
meet at least one of the qualifications to meet QP criteria, as
stated above AND Two years of prior LTSS and/or HCBS coordination,
care delivery monitoring, and care management experience. (This
experience may be concurrent with the years of experience required
to become a Qualified Professional.) Care managers need to have
care coordination, care management, or case management
Valid driver's license
Clinical license preferred.
To perform this job successfully, an individual must be able to
perform each essential responsibility satisfactorily. The
requirements listed below are representative of the work
conditions, knowledge, skill, and/or ability, and physical and
sensory requirements needed to perform the essential duties.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Required Working Conditions
Office-While performing the duties of this job, the employee is
occasionally exposed to wet and/or humid conditions. The noise
level in the work environment is usually moderate and consistent
with that of an office environment.
Language- Ability to read, analyze, and interpret general
professional journals, technical procedures, and/or governmental
regulations. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and
speak in front of a group, respond to questions from employees,
people supported, government officials and the general public.
Mathematical (Professional)-Ability to work with mathematical
concepts such as probability and statistical inference.
Fundamentals of math such as fractions, percentages, ratios and
proportions and reading charts and graphs as applicable to
practical situations. Ability to read financial statements, apply
basic financial ratios and reasoning to interpret and project
Reasoning (Professional)-Ability to define problems, collect data,
establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of technical instructions, diagrams and deal
with several abstract and concrete variables at the same time.
Essential Physical and Sensory Requirements-With or without the aid
of mechanical devices
Light - Regularly required to lift 10 lbs. Must be able to lift a
minimum of 15 lbs. Must be able to pull minimum of 10 lbs. Must be
able to squat, kneel, crawl, crouch, climb, and stoop. Must be able
to regularly use hands to finger, handle, or feel objects, tools,
or controls. Required to regularly stand and walk. Must be able to
demonstrate proficiency in CPR from the floor level requiring to
work on hands, knees, bending, standing and lifting. Vision
requirements include close vision, distance vision, and peripheral
vision. Must be able to talk and hear.
We offer the following benefits to employees:
- Payactiv: early access to the money you've earned from hours
you've already worked, before payday!
- Employee perks and discount program: to help you save
- Paid Time Off (full-time employees only)
- Health/Insurance (full-time employees only)
- 401(k) retirement savings program
- Wellbeing Programs: Physical, Emotional and Financial
- Chronic Disease management programs for hypertension and
diabetes (for qualifying employees)
- Training: Free CPR, first aid, and job-specific training
*contract/contingent workers and interns do not qualify for any of
the above benefits
If you are ready to make a difference in the lives of people we
serve and support apply to join the team today.
EEO Statement RHA is an equal opportunity employer. In addition, we
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances. If you are an individual with a
disability and need a reasonable accommodation to participate in
the application process, please contact our solutions center.
Keywords: RHA Health Services, Fayetteville , Care Manager - IDD, Executive , Lumberton, North Carolina
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