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Operations Manager

Company: Empower AI Inc.
Location: Fort Bragg
Posted on: November 25, 2022

Job Description:

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees. ResponsibilitiesEmpower AI: As the Operations Manager, you will be a key member of the Empower AI team supporting the United States Army Reserve (USAR) Information Technology Services contract. The USAR plays a critical role in defending our nation, with the mission to provide trained, equipped, and ready Soldiers and cohesive units to meet the global requirements across the full spectrum of operations. The Army Reserve is a key element in the Army multicomponent unit force, training with Active and National Guard units to ensure all three components work as a fully integrated team. The United States Army Reserve Command (USARC) G6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and end user customer service across the Army Reserve enterprise. These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region. Through the Information Technology Services contract, Empower AI will provide reliable secure network capabilities, enhanced operational effectiveness, and reduced capital and operations costs through operational consolidation. Empower AI will work collaboratively with current and future Army Reserve contractors, service providers, and vendor partners to focus on USARs success, and maintain continuous delivery and management of consistent data, voice, video, collaboration and data center services, application hosting, file storage and retrieval, cybersecurity compliance, and disaster recovery/continuity of operations and maintenance to Army Reserve facilities.Highlights of Responsibilities:

  • Provides operational management of all work on the USAR Information Technology Services contract. This includes responsibility for performance of Network Services; Data System and Application Services; Cybersecurity Services; Communication Security (COMSEC) Services; Enterprise Customer Service Desk Services; Enterprise Architecture, Service Management, and Service Design Services; Project Management Services; Logistics and Warehouse Services; and Administrative and Technical Services.
  • Under indirect supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program consisting of a set of closely related subprograms and associated activities.
  • Assists with the fiscal, operational, administrative, and human resources management of the program.
  • Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
  • Coordinates and monitors the scheduling, pricing, and technical performance.
  • Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts.
  • Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments.
  • Ensures projects are completed on time and within budget.
  • Acts as advisor to program team regarding projects, tasks, and operations.
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Directs and controls activities, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
  • Interactions involve client negotiations and interfacing with senior management.
  • Plans, initiates, and manages information technology (IT) projects.
  • Serves as liaison between business and technical aspects of projects.
  • Plans project stages and assesses business implications for each stage.
  • Monitors progress to assure deadlines, standards, and cost targets are met.
  • Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
  • Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
  • Monitors the project to ensure work scope, schedule, and budget are well defined and maintained.
  • Oversees all aspects of the program.QualificationsMinimum Requirements:
    • Secret clearance or higher
    • Bachelor's degree
    • 12 15 years of experience
    • 12 years of IT operational management experience
    • Project Management Institute (PMI) Project Management Professional (PMP) certified
    • Completed intermediate Information Technology Information Library (ITIL) training
    • Experience working in the defense industryPreferred Qualifications:
      • ITIL Intermediate certification or higher
      • Experience supporting Army or Army Reserve Information Technology programsPhysical Requirements:
        • Sitting for long periods
        • Standing for long periods
        • Ambulate throughout an office
        • Ambulate between several buildings
        • Stoop, kneel, crouch, or crawl as required
        • Travel by land or air transportation 25% or lessAbout Empower AIIt is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. - Empower AI is a VEVRAA Federal Contractor.

Keywords: Empower AI Inc., Fayetteville , Operations Manager, Executive , Fort Bragg, North Carolina

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