Warrior Care Network Operations Manager

Company: Wounded Warrior Project
Location: Fayetteville
Posted on: March 17, 2023

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days' work from home)
• Full medical, dental and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission focused and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Warrior Care Network Operations Manager works closely with Warrior Care Network (WCN) affiliate hospital partners (Academic Medical Centers (AMCs), and the internal WWP WCN team to oversee administrative operations of the Network. The WCN Operations Manager supervises a team of subject matter experts that drive Network integration between WWP and affiliate AMCs through project management and committee-based governance. The manager oversees proper reporting of Network data and outcomes and helps synthesize outcomes to be shared with a broad number of stakeholders. This position will also have direct oversight of contract compliance, working with AMCs and WWP leadership to ensure that contractual obligations are maintained by all parties.
  
  Note: Warrior Care Network is a partnership between Wounded Warrior Project (WWP) and four national academic medical centers (AMC) of excellence. In cooperation with the Department of Veterans Affairs (VA), this program connects thousands of warriors with world-class care to battle the invisible wounds of war by filling gaps in government care and reaching those who may otherwise go untreated.
  DUTIES & RESPONSIBILITIES
  • Provide leadership and day-to-day guidance to Warrior Care Network staff responsible for direct warrior engagement pre and post treatment at an AMC, as well as Network governance.
  • Regularly review AMC reports and data to ensure compliance.
  • Design, oversee, and execute monitoring processes for AMC grantee reporting related to contract goals and overall spending.
  • Maintain regular, high-touch communication with WCN leadership and AMC leaders.
  • Oversee cross-functional WCN committee projects and ensure WCN committee goals and objectives align with WWP strategic plan.
  • Develop and mentor teammates' competencies and provide a supportive working environment.
  • Cultivate the development of short and long term WCN strategies and operational plans.
  • Guide the prioritization and sequencing of annual initiatives and critical tasks across the Network.
  • Build strong relationships with peer leaders and teammates across the organization.
  • Establish operational process for implemented initiatives to include updates and maintenance.
  • Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems. Establish effective working relationships and work collaboratively with WWP teammates.
  • Provide oversight to ensure teammates are proactively reviewing and evaluating current processes, problems, as well as brainstorming and evaluating solutions.
  • Identify and develop improved processes to enhance the partnership and alignment among WWP and Network AMCs.
  • Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
    • Demonstrated ability to lead work teams and generate ideas to solve problems and achieve results.
    • Effective operational and problem-solving skills with a demonstrated ability to develop and implement comprehensive action plans and see them through to completion.
    • Demonstrated ability to plan, organize, coordinate, and direct multiple activities with varied deadlines and deliver on time.
    • Demonstrated ability to work proactively in a dynamic, fast paced environment.
    • Strong organizational and management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met.
    • Demonstrated ability to establish credibility, be decisive, influence others, and effect change.
    • Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions.
    • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
    • Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
    • Passion for driving performance against goals while creating a positive, fun, and productive environment.
    • Excellent written and verbal communication skills.
    • Effective group facilitation skills.
    • Demonstrated understanding of program and project management.
    • Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
    • Unequivocal commitment to the highest standards of personal and business ethics.
    • Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirements
      • Three years of experience leading work teams or projects to solve problems and improve processes.
      • Three years of experience in non-profit administration or non-profit business operations.
      • Three years of experience working with and assisting military veteran populations in support of their development and readjustment.
      • Three years of experience working with and providing support to wounded service members dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress, depression, anxiety.
      • Two years of experience working with military or veteran service organizations.
      • Two years of experience leading others through change.Preferences
        • Two years of experience in business management and contracting.
        • Five years of experience leading work teams or projects to solve problems and improve processes.
        • Five years of experience in non-profit administration or non-profit business operations.EDUCATIONRequirements
          • Bachelor's degree. Equivalent combination of education, training, certification, and experience may be considered in lieu of degree.Preferences
            • Master's degree.CERTIFICATIONS & LICENSURERequirements
              • None.Preferences
                • None.WORK ENVIRONMENT/PHYSICAL DEMANDS
                  • General office environment; temperature controlled.
                  • Sitting for extended periods.
                  • Up to 15% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between 70,400 - $105,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For California, New York, and Washington Applicants:The estimated hiring range for this position is between $80,960 - $121,440 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
                    *ca-sbWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:
                    Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Keywords: Wounded Warrior Project, Fayetteville , Warrior Care Network Operations Manager, Executive , Fayetteville, North Carolina