Resident Manager
Company: Corvias
Location: Fort Bragg
Posted on: May 28, 2023
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Job Description:
Description
Who We Are
Corvias' property management philosophy is simple. We take a
holistic, "resident first" approach to housing and maintenance so
our partners can focus on their core mission, whether it's
educating students or maximizing military readiness. For more than
20 years, we've used that approach to create safe, high-quality
places to live, learn, work and interact for our partners'
residents throughout the U.S. If you want to contribute to a team
dedicated to making a difference in the lives of the people we
serve, we'd like to talk to you. Corvias can help you build a
rewarding career that values superior customer service skills,
innovation, and hard work. We'll also provide you with abundant
opportunities for professional growth and giving back.
How You'll Contribute to the Team:
The Resident Manager is responsible for designing and implementing
operational and administrative programs that achieve and maintain
resident satisfaction targets and retention goals. This role is
expected to lead by example and take a hands-on approach to the
day-to-day management of resident account management services.
Primary Responsibilities Include:
Oversee the day-to-day resident relations functions and partner
with cross-functional colleagues to ensure a positive resident
experience.
Oversee the analysis, processing, and reconciling of all
housing-related resident financial transactions, identifying
variances and resolving discrepancies as needed.
Assume a proactive role in enhancing the resident experience by
personally resolving complex or sensitive resident concerns,
questions, and requests, and addressing chronic resident
noncompliance with community policies.
Design and deploy resident information and engagement campaigns
aimed at increasing resident satisfaction as measured by survey
responses and community ranking.
Assist in the pursuit, identification, and deployment of strategies
to increase income, decrease expenses, and add to the overall value
of the community.
Create accountability and ownership among team members; communicate
clear expectations, supervise, and provide timely performance
feedback.
Lead the training and development of team members through coaching,
motivating, and mentoring on company culture, business goals, sales
techniques, and leasing operations.
Develop and maintain win-win relationships with key partner
stakeholders, respond to partner requests, and collaborate as
necessary to ensure program effectiveness.
Perform all duties of a Resident Associate as needed, and other
duties as assigned.
Role Specific Requirements Include:
7+ years of experience in account or lease management services of
which a minimum of 4 years must have been in a supervisory
capacity; strongly prefer experience across different products or
different markets, experience in the residential real estate or
lodging industries a plus.
Proven ability to lead a team of service representatives, including
proven success coaching team members to improve performance, and
training team members on compliance, renewal, and customer
complaint resolution.
Proven ability to maximize revenue through the design and delivery
of data-driven customer loyalty and retention programs.
Proven ability to perform accounting functions, including managing
delinquent accounts, implementing appropriate collections
procedures, and verifying transactions against audit trail and
ledgers.
Demonstrated ability to interpret and analyze data, identify
trends, and use data to connect operational and administrative
activities to overall business strategies.
Demonstrated ability to organize individual and team activities to
ensure operations are highly productive and meet or exceed business
goals.
Demonstrated ability to professionally interact and relate to
individuals with diverse backgrounds, including the ability to
effectively resolve escalated customer concerns involving complex
or sensitive matters.
Computer proficiency, including working knowledge of word
processing, spreadsheet, and database software.
Valid driver's license required.
Ability to work weekend and evening hours, as needed.
Ability to travel up to 25% of time.
Competencies:
Customer Focus - Prioritizes and takes action on the needs of both
internal and external customers. Designs and delivers products and
services with the customer experience top of mind.
Teamwork and Collaboration - Capable of working well with others
both on the team and cross-functionally to achieve individual
goals, team goals, department goals, and/or organizational goals.
Values diverse perspectives and working with others as a way to
achieve the best output possible.
Problem Solving and Decision Making - Uses critical thinking to
evaluate problems, gather information, understand causes, and
identify best possible solutions. Invests time in planning,
discovery, and reflection to drive better decisions and more
efficient implementations.
Resilience - Thrives and grows in a rapidly changing and complex
environment. Displays flexibility, activates networks, and adopts a
continuous growth mindset to learn from mistakes and bounce back
from adversity.
Creativity and Innovation - Thinks beyond the confines of
traditional models to recognize opportunities and find new and
better ways of doing things. Encourages experimentation and accepts
failure as a driver of innovation.
Exceptional Benefits for Exceptional Team Members
As a company striving to be the best place to work, we want to
ensure an environment of collaboration, inclusion and learning
exists throughout all teams, locations and divisions. To support
our team members, we offer a benefits package that is generous and
flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for:
A choice between two benefit-rich medical, dental and vision
plans
401(k) with immediate 100% vesting and contribution match
Generous paid time off that increases throughout your career
12 paid holidays
Paid time off to volunteer
Tuition reimbursement to support growth and development
100% paid life and AD&D insurance
Short-term and long-term disability coverage
Maternity leave
Paternity Leave
Military Leave
Flexible Spending Accounts (Health and Dependent Care)
Complimentary Employee Assistance Program
Corvias Group, LLC (the "Company") does not discriminate in
employment or applications for employment based on an applicant's
sex, race, color, religion, sexual orientation, national origin,
ancestry, service in the armed forces of the United States,
disability, or any other protected classification as outlined by
Federal, State or local laws.
Learn more about Corvias' External Recruiting Policy
(https://s3.amazonaws.com/cor-humres-public/External+Recruiting+Policy.pdf)
.
Learn more about Pay Transparency.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Corvias, Fayetteville , Resident Manager, Executive , Fort Bragg, North Carolina
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