Program Manager-Rehabilitation-Supported Employment
Company: ServiceSource, Inc.
Location: Fayetteville
Posted on: April 22, 2024
Job Description:
Job Summary Responsible for the coordination and daily
operations of the Supported Employment Program, including quality
service delivery, recruitment, and outreach for participants of the
program. Provide supervision, training and guidance to assigned
staff. Oversee the development and implementation of services for
participants of the program. Ensure compliance with all
requirements of funding partners and regulatory bodies.Primary
Duties Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. These duties
and responsibilities will be rated on the Annual Performance
Review.
- Supervise assigned staff to include hiring, training,
mentoring, and completing performance evaluations across a
multi-county territory requiring 2-3 days per county, per month
in-person travel to ensure staff responsibilities are completed
accurately, timely, and in compliance with requirements of
regulatory bodies, funding partners, and CARF.
- Lead the services at the Supported Employment program to ensure
that the program is aligned with the goals of our mission and
funding partners and maximizes billing utilization. Ensure that the
program provides meaningful and quality services, meets
participants' needs, ensures health and safety, and reaches desired
outcomes.
- Ensure the timely assignment of referrals, accurate management
of the authorizations, and completion of monthly billing processes
through State Portal systems and SetWorks.
- Maintain collaboration with all members of the support team and
other relevant internal and external programs, resources, community
partners and employers to support the success of individuals in the
program.
- Ensure accurate and timely completion of all required
documentation and planning. Maintain familiarity with all
regulatory requirements, funding partners, and CARF and ensure
compliance with such regulations.Additional Responsibilities
- Review staff documentation as required. Assure that all
documentation is collected and maintained to required guidelines of
the funding partners and regulatory bodies.
- Ensure that the vocational and non-vocational needs of the
individuals served are being met and monitor services being
provided by assigned staff to secure that they are holistic and
person-centered.
- Meeting regularly with team members individually and as a group
to discuss challenges, brainstorm solutions, including employment
strategies, behavioral and crisis interventions and and counseling
techniques.
- Collect required outcome data and analyze to determine success
of program. Conduct focus groups and satisfaction surveys with
individuals served, family members, and other partners.
- Provide guidance and leadership in areas of program design,
development and implementation.
- Meet with representatives of other community agencies, support
coordinators, families, and significant others for the purpose of
employee program planning and review.
- Coordinate and participate in Person-Centered Planning (PCP)
process as needed and other meetings pertaining to the
participant's outcomes and support activities.
- Complete and/or ensure employees complete in an accurate and
timely manner all intake documents, evaluation/assessment reports,
progress reports, case notes, incident reports, attendance and
other supporting documentation, and annual plans. Maintain
up-to-date participant files in compliance with all regulatory
bodies, funding partners, and CARF standards, etc.
- Maintain familiarity with corporate policies and procedures.
Monitor employee's compliance to organizational policies and
procedures.
- Travel overnight for staff oversight, stakeholder meetings and
conferences.
- Perform other responsibilities as assigned.Qualifications:
Education, Experience, and Certification(s)
- Bachelor's Degree in Human Services, Education, Marketing, or
another related field required. One (1) year of related experience
can be substituted for one year of education.
- Two (2) years experience providing staff supervision and/or
mentoring required.
- Three (3) years experience working with people with
disabilities in a supported employment setting preferred.
- Experience providing management, supervision, and/or mentoring
of supported employment staff preferred.
- Experience conducting community outreach and building
partnerships with community organizations and employers
preferred.
- Mastery in State Vocational Rehabilitation and Medicaid
guidelines related to Supported Employment.
- Valid driver's license and/or access to reliable transportation
to perform work-related travel required. Eligible drivers must have
a good motor vehicle record (MVR). Knowledge, Skills, and Abilities
- Strategic leader with the ability to take initiative, develop
new techniques to ensure positive outcomes, and inspire their team
members to do their best everyday.
- A well-organized and self-directed team player.
- An excellent communicator and presenter.
- Strong community engagement and collaboration skills and
knowledge of community resources.
- Solution-oriented mindset and conflict-resolution skills.
- Supervisory and management skills and experience in an
organization providing services to adults with disabilities.
- Knowledge of behavior intervention principles.
- Computer knowledge and experience leading to proficiency in
software packages, presentation programs, and spreadsheet
operations is required.
- Strong interpersonal skills and the ability to communicate
verbally and in writing. Ability to relate to people at all levels
of an organization.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to write professional reports and correspondence.
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
- Ability to pass a criminal background check and drug screening
as required.Physical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is required to sit, talk, and
hear. The employee may occasionally regularly require standing;
reach with hands and arms; and talk or hear. The employee is
occasionally required to walk and sit. The employee may
occasionally lift or move products and supplies, up to 50 pounds.
Specific vision abilities required by this job include close
vision, distance vision, depth perception, and ability to adjust
focus.Work EnvironmentThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Work is
performed within an office or community setting, and travel
throughout the community is required 30% of the time for staff
oversight, stakeholder meetings and conferences. Some overnight
travel may be required 2-5 days per month. The employee may be
visiting a variety of worksites and may occasionally be exposed to
outside weather conditions. The noise level in the ServiceSource
office environment is usually quiet. The noise level at worksites
could be quiet, moderate, or loud. What We Offer - for Benefit
Eligible Employees May Include: Because ServiceSource hires the
best people, we work hard to provide benefits that make their lives
better, so we offer a comprehensive benefit program which features:
- Health coverage for you and your family through Medical,
Dental, and Vision plans.
- Financial protection with 100% company paid Disability, Life,
Accidental Death & Dismemberment insurance.
- A 403(b)-Retirement plan in which the company matches dollar
for dollar on a generous percentage matching up to 3% of your
contribution.
- Tax advantages through Flexible Spending and Health Savings
accounts that allow you to pay for specific healthcare and
dependent care expenses with pre-tax dollars.
- To help you manage your work and life needs, we offer an
Employee Assistance Program, Wellness Program, and Tuition
Assistance.
- A generous paid time-off program in which the benefits increase
based on your tenure with the company.ServiceSource is committed to
hiring and retaining a diverse workforce. We are an Equal
Opportunity and Affirmative Action Employer, making decisions
without regard to race, color, religion, sex, national origin, age,
veteran status, disability, or any other protected class. If
accommodation is needed in the application process, arrangements
can be made with the local regional office .We are an E-Verify
Employer and a drug-free workplace. Pre-employment background
checks are required for all employment positions.PAY TRANSPARENCY
POLICY STATEMENT:The contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information
Keywords: ServiceSource, Inc., Fayetteville , Program Manager-Rehabilitation-Supported Employment, Executive , Fayetteville, North Carolina
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