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Innovation Manager

Company: Fayetteville Public Works Commission
Location: Fayetteville
Posted on: October 9, 2019

Job Description:

SUMMARY OF RESPONSIBILITIES:This class isresponsible for numerous functions and activities enterprise-wide that are tiedto enhancing business operations by developing and executing solutions tobusiness problems, as well as researching and creating new opportunities inorder to improve efficiency and effectiveness throughout PWC. Responsibilities include, but are not limitedto, following industry trends, benchmarking against other utilities, and workingacross all divisions and departments to: identify business gaps andcorresponding alternatives; create new programs and initiatives, develop andlead companywide working groups to discuss cross functional innovation, andoversee the requirements gathering phase of initiatives and projects. Thisclass will also be responsible for working closely with executive staff, thePMO and IT staff to develop strategies focused on optimizing Oracleapplications and end user experiences. This class would be responsible for leadingefforts enterprise-wide to ensure that business issues are resolved and strategicgoals are achieved; supervising Application Specialists and the services theyprovide through integrated Oracle systems, to include functional support,application configurations, testing, end user training, and work ordermanagement; and making recommendations for process improvements, enhancements, andnew projects based on a cost benefit analysis or ROI. Operating under general supervision of theCorporate Development Manager, work is performed in accordance with establishedpolicies and procedures, with leeway allowed for the exercise of independentjudgment in carrying out the details of the work. Performs related work as required.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ANDABILITIES:Thorough knowledgeof safety rules, regulations, and procedures; knowledge of Microsoft Office software applications and othertechnologies; knowledge of and ability to execute best practices for developingeffective IT testing and training tools; knowledge of strategic planning concepts,practices and procedures; functional knowledge of Oracle systems or othercomplex enterprise-wide applications; ability to oversee services providedthroughout the enterprise relating to functional support, application configurations,testing, end user training, and work order management; ability to communicateeffectively, both orally and in writing; ability to understand and proposeimprovements for business processes and work flows; ability to effectively developand implement strategic initiatives that use innovation to create opportunity, resolveissues and expand functionalities that benefit employees and customers; abilityto collaborate with all levels of employees across multiple departments andprojects to define and document requirements; ability to capture, share, andaddress issues raised by staff in order to promote continuous improvementstrategies; ability to develop and implement initiatives aligned with strategicgoals; ability to coordinate requests from other departments with IT staff to effectivelydevelop both short-term and long-term initiatives aligned with the Commission'sstrategic goals; ability to stay abreast of trends in the utility sector; abilityto effectively gather, understand, and share complex information with alllevels of staff; ability to manage vendor relationships and contracts; abilityto manage and direct activities of diverse teams; ability to oversee issueresolution and other functional end user services; ability to ensure allproposed new applications or major modifications to IT systems are properlyreviewed and vetted based on anticipated enterprise-wide benefits, support ofstrategic goals, and alignment to the overall technology roadmap; ability touse quantitative and qualitative techniques to analyze data, make decisions,and facilitate continuous quality improvement efforts across all divisions.
MINIMUM QUALIFICATIONS:Graduationfrom a four (4) year accredited university/college or technical school with adegree/certification in business,accounting, finance, engineering, IT, or related field and a minimum of five(5) years of experience which includes supervisory responsibilities. Experiencein the utility sector and an advanced degree is preferred.

Keywords: Fayetteville Public Works Commission, Fayetteville , Innovation Manager, Executive , Fayetteville, North Carolina

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