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Specialty Pharmacy Technician

Company: Genesis Health Care, Inc.
Location: Darlington
Posted on: November 22, 2021

Job Description:

Title: Specialty Pharmacy TechnicianReports To: Specialty LeadUpdated on: July 2021Status: Non-ExemptApproved By: Senior ManagementCANDIDATES MUST BE FULLY VACCINATED AGAINST COVID-19 PRIOR TO EMPLOYMENT WITH GENESIS HEALTH CARE, INC. POSITION SUMMARYA Specialty Pharmacy Technician provides support for all employees within the specialty case management department. They maintain and update specialty patients' records for the specialty case management department and performs administrative and pharmacy technician activities related to specialty patients in compliance with Genesis Health Care rules, regulations and guidelines.PRIMARY ACCOUNTABILITIESAchieve Results

  • Responsible for ensuring all documents are received for specialty referral patients.
  • Responsible for various reports and scheduled tasks as assigned by manager.
  • Provide support and administrative assistance to the staff and providers of specialty case management.
  • Stay informed on all URAC standards and related updates for active GHC URAC accreditations.Operational Excellence
    • Ensure and uphold the confidentially requirements of all patient records, and manage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic's policies and regulations regarding confidentiality and security.Relationships
      • Develop and ensure effective, positive relationships within and among the specialty clinic staff, as well as with patients, vendors, contractors, and related resources.Professionalism
        • Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.8. Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.PRIMARY TASKS & DUTIES
          • Greet all specialty patients appropriately and collect pertinent demographic and billing information.
          • Schedule, cancel, confirm, and reschedule specialty patient appointments.
          • Make reminder calls 2 days prior to specialty patient's appointment.
          • Ensures all required paperwork and records are received on referred specialty patients before scheduling appointments.
          • Responsible for entering specialty patients demographics accurately into EMR (Athena and Asembia).
          • Educate specialty patients on services offered by Genesis Health Care.
          • Assist patients with the acquisition of specialty medication.
          • Receive written specialty prescriptions or refill requests and verify that information is complete and accurate.
          • Answer incoming specialty pharmacy calls and assist specialty patients by answering simple questions or referring them to the specialty pharmacist or specialty mid-level for medication information.
          • Completes administrative assistant tasks as assigned by the Specialty mid-level and/or Specialty Pharmacist.
          • Participates in meetings and all trainings, as required, for URAC Accreditation.
          • Maintains current knowledge of URAC Standards and all policies and procedures related to case management, disease management, and specialty pharmacy accreditation.
          • Fulfills specialty medication orders for verification by the specialty pharmacist and packages orders for overnight delivery for the specialty pharmacist to verify before sealing.ESSENTIAL FUNCTIONS/KEY COMPETENCIES
            • Function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.
            • Utilize a wide variety of office technology and tools to collect, enter, process, file patient records and documentation.
            • Be knowledgeable of all administrative aspects related to case management and disease management department.
            • Have a patient first attitude and good attention to detail for our specialty patients that have more complex diseases or conditions.POSITION REQUIREMENTSEducation-- High School diploma or equivalent. Must be able to speak read, write and understand English.-- Pharmacy Technician license-- State Certified Pharmacy Technician preferredProfessional-- "Skilled" business office experience.-- Communication, customer service or working with the general public, preferably in a medical care facility.-- General computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.-- Knowledge of medical terminology preferred.Physical/Environmental-- Ability to interact with computer screen for up to six hours at a time (visual acuity required).-- Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.-- Capacity to function in a sometimes stressful, multi-tasking environmentBlood Borne Pathogen Exposure (Please Check One)_____ Category I: Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.____ Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.____ Category III: Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs and Category I and Category II tasks ARE NOT a condition of employment.LIMITATIONS/DISCLAIMER: 1. The above job description is meant to describe the general nature and level of the work being performed; it is not intended to be construed as an exhaustive list of all job responsibilities, duties and skills required for the position.2. All job requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.3. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with federal and state laws.4. Requirements are representative of minimum levels of knowledge, skills, and/or other abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Please review the employee handbook carefully. It determines the nature and extent of the employment relationship, and you must familiarize yourself with its contents, and adhere to all of the policies and procedures of GHC, whether set forth in the handbook or elsewhere. The policies, procedures and standard practices described in the manual, including this document, are not conditions of employment. The manual does not create an express or implied contract between GHC and any of its employees. GHC reserves the right to terminate any employee, at any time, with or without notice or procedure, for any reason deemed by the Company to be in the best interests of the Company, including for no reason at all. The information in the handbook and/or otherwise presented by the Company represents guidelines only, and GHC reserves the right to modify the handbook, amend or terminate any policies, procedures, or employee benefit programs whether or not described in the handbook at any time, or to require and/or increase contributions toward these benefits programs.Job Type: Full-timePay: From $17.00 per hourBenefits:
              • 401(k) matching
              • Dental insurance
              • Health insurance
              • Health savings account
              • Vision insuranceSchedule:
                • 8 hour shift
                • Day shift
                  • High school or equivalent (Preferred)Experience:
                    • Pharmacy technician experience: 1 year (Preferred)Shift availability:
                      • Day Shift (Preferred)Work Location: One location

Keywords: Genesis Health Care, Inc., Fayetteville , Specialty Pharmacy Technician, Healthcare , Darlington, North Carolina

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