Medical Support Assistant
Company: Veterans Health Administration
Location: Fayetteville
Posted on: May 16, 2022
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Job Description:
SummaryMedical Support Assistants at grade GS-5 are responsible
for all duties required in the coordination of patient care,
performing a full range of duties related to scheduling and patient
flow within an interdisciplinary coordinated care delivery
model.Learn more about this agencyHelpOverviewAccepting
applicationsOpen & closing dates04/29/2022 to
05/16/2022Salary$37,592 - $48,868 per yearPay scale & gradeGS
5HelpLocation7 vacancies in the following location:Fayetteville,
NCTelework eligibleNoTravel RequiredNot requiredRelocation expenses
reimbursedNoAppointment typePermanentWork
scheduleFull-timeServiceCompetitivePromotion potential5Job family
(Series)0679 Medical Support AssistanceSupervisory statusNoSecurity
clearanceOtherDrug testNoPosition sensitivity and riskNon-sensitive
(NS)/Low RiskTrust determination
processSuitability/FitnessAnnouncement
numberCBTA-11481171-22-LELControl number651756400HelpThis job is
open toInternal to an agencyCurrent federal employees of this
agency.Clarification from the agencyFirst consideration will be
given to current permanent Fayetteville VA Healthcare System or
associated CBOC employees.VideosHelpDutiesThis position is
responsible for coordinating information and actions related to
patient care services in person including but not limited to the
following: Greeting and establish direct eye contact, be audible,
choose words well, and listen with respect to the Veteran, their
family, or their designeeInteracting with both internal and
external customerEstablishing and maintaining medical outpatient
and inpatient charts as well as administrative records Verifying
third party insurance and updating information in the Insurance
Capture Buffer (ICB) systemAccurately obtaining medical information
from patientsCoordinating information and actions related to
patient care and servicesScheduling appointments in accordance with
VHA national scheduling guidelinesMaintaining a high-level of
telephone communication skills (listening, interpreting,
evaluating) Work Schedule:Monday - Friday; 8:00am to 4:30pm
Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 0000 Relocation/Recruitment Incentives: Not
Authorized Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not requiredHelpRequirementsConditions
of EmploymentYou must be a U.S. Citizen to apply for this
job.Selective Service Registration is required for males born after
12/31/1959.Must be proficient in written and spoken English.You may
be required to serve a probationary period.Subject to
background/security investigation.Selected applicants will be
required to complete an online onboarding process.Participation in
the seasonal influenza vaccination program is a requirement for all
Department of Veterans Affairs Health Care Personnel
(HCP).Participation in the Coronavirus Disease 2019 (COVID-19)
vaccination program is a requirement for all Veterans Health
Administration Health Care Personnel (HCP) - See "Additional
Information" below for details. QualificationsBasic Requirements:
United States Citizenship: Non-citizens may only be appointed when
it is not possible to recruit qualified citizens in accordance with
VA Policy.Experience and Education: (1) Experience - Six months
experience of clerical, office, customer service, or other
administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position; or (2) Education - One year above high school; or (3)
Experience/Education - Equivalent combination of experience and
education.English Language Proficiency: MSAs must be proficient in
spoken and written English in accordance with VA Handbook 5005,
part II, chapter 3, section A, paragraph 3j. GS-05 (Full
Performance) - One year of experience equivalent to the GS-04 -OR-
-4 years of education above High School and candidates must
demonstrate all of the KSAs below:Ability to operate computerized
programs and systems in order to enter, modify, and retrieve
sensitive medical and patient identifying information (PII) into or
from electronic health records, scheduling systems, and/or
reports.Advanced knowledge of medical terminology specific to
understand medical diagnosis and procedures sufficient to
communicate clinical staff instructions to patients.Ability to
schedule medical appointments in a clinical setting.Ability to work
independently in the accomplishment of a wide variety of duties
performing patient support work.Ability to communicate effectively
and professionally in person, electronically, and/or by telephone,
with internal and external customers.Skill in customer service with
the ability to identify customer concerns, and refer to the
appropriate staff, as necessary, to ensure a satisfactory
resolution. References:VA Handbook 5005, Part II, Appendix G45
Medical Support Assistant Qualification Standards, GS-0679, dated
August 1, 2019. The full performance level of this vacancy is GS-5.
Physical Requirements: Work is primarily sedentary but may include
long periods ofstanding, sitting and some walking and bending. Time
will be spent at a computer terminal performing various keyboard
functions. While work is not extremely physical in nature the
incumbent will work under pressure with multiple tasks, changing
priorities and stringent deadlines.EducationIMPORTANT: A transcript
must be submitted with your application if you are basing all or
part of your qualifications on education. Note: Only education or
degrees recognized by the U.S. Department of Education from
accredited colleges, universities, schools, or institutions may be
used to qualify for Federal employment. You can verify your
education here: http://ope.ed.gov/accreditation/. If you are using
foreign education to meet qualification requirements, you must send
a Certificate of Foreign Equivalency with your transcript in order
to receive credit for that education. For further information,
visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional
informationThis job opportunity announcement may be used to fill
additional vacancies. This position is in the Excepted Service and
does not confer competitive status. VA encourages persons with
disabilities to apply. The health-related positions in VA are
covered by Title 38, and are not covered by the Schedule A excepted
appointment authority. To ensure compliance with an applicable
preliminary nationwide injunction, which may be supplemented,
modified, or vacated, depending on the course of ongoing
litigation, the Federal Government will take no action to implement
or enforce the COVID-19 vaccination requirement pursuant to
Executive Order 14043 on Requiring Coronavirus Disease 2019
Vaccination for Federal Employees. Therefore, to the extent a VA
job announcement includes language requiring applicants to be fully
vaccinated against COVID-19 pursuant to Executive Order 14043, that
requirement does not currently apply to this Job Announcement. VA
may request information regarding your vaccination status, if
selected, for the purposes of implementing other workplace safety
protocols, such as masking, physical distancing, testing, travel,
and quarantine. If you are unable to apply online or need to fax a
document you do not have in electronic form, view the following
link for information regarding an Alternate Application.Read
moreHelpA career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.Review our benefitsEligibility for
benefits depends on the type of position you hold and whether your
position is full-time, part-time or intermittent. Contact the
hiring agency for more information on the specific benefits
offered.How You Will Be EvaluatedYou will be evaluated for this job
based on how well you meet the qualifications above.IN DESCRIBING
YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE
ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r--sum--,
C.V., and/or supporting documentation will be verified. Please
follow all instructions carefully. Errors or omissions may affect
consideration for employment. Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations
(e.g., professional; philanthropic; religions; spiritual;
community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable
training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience. It is the policy of the VA to not
deny employment to those that have faced financial hardships or
periods of unemployment. Veterans and Transitioning Service
Members: Please visit the VA for Vets site for career-search tools
for Veterans seeking employment at VA, career development services
for our existing Veterans, and coaching and reintegration support
for military service members.HelpA career with the U.S. government
provides employees with a comprehensive benefits package. As a
federal employee, you and your family will have access to a range
of benefits that are designed to make your federal career very
rewarding. Opens in a new windowLearn more about federal
benefits.Review our benefitsEligibility for benefits depends on the
type of position you hold and whether your position is full-time,
part-time or intermittent. Contact the hiring agency for more
information on the specific benefits offered.As a new or existing
federal employee, you and your family may have access to a range of
benefits. Your benefits depend on the type of position you have -
whether you're a permanent, part-time, temporary or an intermittent
employee. You may be eligible for the following benefits, however,
check with your agency to make sure you're eligible under their
policies.To apply for this position, you must provide a complete
Application Package which includes:ResumeSF-50/ Notification of
Personnel Action VA Form 10-2850c Application for Associated Health
Occupations can be found at:
https://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf. The
following documents are accepted, and may be required if applicable
to your eligibility and/or qualifications for this position. Please
use this checklistto ensure you have included all documents
required for your application, such as a copy of your transcript
(if using education to qualify), SF-50's (current/former Federal
employees), etc.Cover LetterResumeSF-50/ Notification of Personnel
Action Veterans' Preference: When applying for Federal Jobs,
eligible Veterans should claim preference for 5pt (TP), 10pt
(CP/CPS/XP), or for Sole Survivor Preference (SSP) in the
questionnaire. You must provide a legible copy of your DD214(s)
which shows dates and character of service (honorable, general,
etc.). If you are currently serving on active duty and expect to be
released or discharged within 120 days you must submit
documentation related to your active duty service which reflects
the dates of service, character of service (honorable, general,
etc.), and dates of impending separation. Additionally, disabled
veterans and others eligible for 10-point preference (such as
widows or mothers of eligible Veterans) must also submit an SF-15
"Application for 10 Point Veteran Preference" with required proof
as stated on the form. Documentation is required to award
preference. For more information on Veterans' Preference, please
visit Feds Hire Vets - Veterans - Job Seekers - Veterans'
Preference.If you are relying on your education to meet
qualification requirements:Education must be accredited by an
accrediting institution recognized by the U.S. Department of
Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees fromschools
accredited by accrediting institutions recognized by the U.S.
Department of Education.Failure to provide all of the required
information as stated in this vacancy announcement may result in an
ineligible rating or may affect the overall rating.
Keywords: Veterans Health Administration, Fayetteville , Medical Support Assistant, Healthcare , Fayetteville, North Carolina
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