Customer Service Agent

Company: Piedmont Airlines
Location: Fayetteville
Posted on: March 25, 2020

Job Description:

Job DescriptionCustomer service agents work together as a team to provide excellent customer service and meet corporate objectives. Customer service agents must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, calculating baggage and cargo weights, and other duties as assigned.




Job RequirementsMinimum Qualifications:

• 
  
• 18 years of age or older
• High School Diploma or GED
• Valid Driver's License
• Ability to work all shifts, all days including nights, weekends, holidays
• Work outside in all weather conditions
• Able to lift up to 70 pounds
• Successful completion of training course
  
  Preferred Qualifications:
  
  • 
    
  • Previous airline experience
  • Previous employment as a front-line customer service provider
    
  • Basic knowledge of computer applications and programs
  • Bachelor's Degree in Aviation, Business or related field
    
    Work Environment:
    
    • 
      
    • Airport ramp environment, subject to varied weather conditions and elevated noise levels
    • Work weekends, nights, holidays and/or irregular shifts
      
      Physical Requirements:
      
      Frequent stooping, bending, kneeling, lifting up to 70 pounds; provide assistance to customers with disabilities
      
      The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
      
      Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
      
      We also require proof of High School or GED completion
      
      Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available
      
      M/F Disabled and Vet EEO/AA Employer
      
      Exceptional Aviators - Major Opportunities
      
      
      
      
      
      
      
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Keywords: Piedmont Airlines, Fayetteville , Customer Service Agent, Hospitality & Tourism , Fayetteville, North Carolina