FayettevilleRecruiter Since 2001
the smart solution for Fayetteville jobs

Associate Team Leader

Company: H&R Block
Location: Fayetteville
Posted on: January 11, 2021

Job Description:

What you'll do... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Fayetteville , Associate Team Leader, Hospitality & Tourism , Fayetteville, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Sales Specialist
Description: O'Reilly is now hiring Retail Sales Specialists who will provide professional services while delivering an excellent customer service experience for all customers. These team members assist Store Managers (more...)
Company: O'Reilly Auto Parts
Location: Louisburg
Posted on: 01/23/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Raleigh
Posted on: 01/23/2021

Bookkeeper-Ext
Description: What you'll do... n/a About H R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities
Company: H&R Block
Location: Wendell
Posted on: 01/23/2021


Commercial Kitchen Service Technician
Description: USA - North Carolina - Raleigh Regular R0001708Join the Smart Care Equipment Solutions team as a Commercial Kitchen Service Technician . As a Service Technician , you will become a trusted advisor to (more...)
Company: SmartCare Equipment Solutions
Location: Raleigh
Posted on: 01/23/2021

Prep Cook - Knightdale Chili's
Description: Role Overview Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you
Company: Chilis
Location: Knightdale
Posted on: 01/23/2021

Restaurant Team Member - Crew (2386 - Triangle Town Center)
Description: Restaurant Team Member - Crew 2386 - Triangle Town Center 21001667 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical br fast food experience. Chipotle has always (more...)
Company: Chipotle Mexican Grill
Location: Raleigh
Posted on: 01/23/2021

Retail Staff (Store 7610)
Description: PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager --- will support the Store Manager in (more...)
Company: Gamestop, Inc.
Location: Louisburg
Posted on: 01/23/2021

Pizza delivery job - Earn up to $15 with tips in Rocky Mount, NC Area
Description: Domino's Pizza--seeks exceptional people to join our team We are currently hiring expert--delivery drivers--for our--Rocky Mount location. We are looking for people with great personalities and positive (more...)
Company: Domino's
Location: Nashville
Posted on: 01/23/2021

Pizza Delivery Driver (8947) Earn up to $15 with tips
Description: Domino's Pizzaseeks exceptional people to join our team We are currently hiring expertdelivery driversfor ourLouisburg location. We are looking for people with great personalities and positive energy. (more...)
Company: Domino's
Location: Nashville
Posted on: 01/23/2021

Full Time Merchandiser
Description: Requisition ID: 7448 Posting Locations: Knightdale Raleigh Full Time Merchandiser Click HERE to View a Video of our Merchandisers in ACTION Route will service Raleigh / Knightdale, NC and surrounding (more...)
Company: Coca Cola Consolidated, Inc.
Location: Raleigh
Posted on: 01/23/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Fayetteville RSS job feeds