Customer Service Representative

Company: Armfield Inaurance
Location: Florence
Posted on: November 22, 2021

Job Description:

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.
Salary Range: $10.00 - $15.00 per hour
Benefits
Paid Holidays
Responsibilities

• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Provide exceptional customer service.
• Maintains inventory of office supplies and forms - places orders weekly.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provide customers with additional information about new products and services.
  Requirements
  
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written.

Keywords: Armfield Inaurance, Fayetteville , Customer Service Representative, Hospitality & Tourism , Florence, North Carolina