Hotel Front Desk Attendant

Company: Comfort Inn Pinehurst
Location: Spring Lake
Posted on: January 26, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Handle customer complaints as necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers


Qualifications:

High school graduate, GED recipient, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations


About Company:
Shri Hotel Group is hiring for our multiple locations at Asheboro, Pinehurst, Spring Lake, Smithfield, and Southport area.

Keywords: Comfort Inn Pinehurst, Fayetteville , Hotel Front Desk Attendant, Hospitality & Tourism , Spring Lake, North Carolina