Customer Service Benefit Advocate - Remote in Greensboro, NC
Company: UnitedHealthcare
Location: Greensboro
Posted on: June 2, 2025
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Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together.
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Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our healthcare system.
It's dramatic. It's positive. And it's being led by companies like
-UnitedHealth Group. Now, you can take advantage of some of the
best training and tools in the world to help serve our existing new
customers. You'll take as many as 50-70 calls per day from
customers who have questions about their health benefits. As they
advocate, you'll use your personality and our tools to help them
through the health care benefits available to them, including
helping them enroll in a new plan. This is no small opportunity.
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This position is full-time (40 hours / week), Monday - Friday.
Employees are required to work the shift schedule of -11:30 EST-
8:00 pm EST. It may be necessary, given business need, to work
occasionally overtime or weekends. Occasionally you may need to
report to the office as needed. - Our office is located at 3803
North Elm Street, Greensboro, NC, 27455. -
We offer 18 weeks of training. The hours of training will be
-8:30-5:00 pm -EST from Monday - Friday. -Training will be
conducted virtually from your home. -
If you are located in Greensboro, NC, you will have the flexibility
to work remotely* as you take on some tough challenges.
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Primary Responsibilities: -
Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance
the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence -
Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best
benefit plan options, maximize the value of their health plan
benefits and choose a quality care provider -
Contact care providers (doctor's offices) on behalf of the customer
to assist with appointment scheduling or connections with internal
specialists for assistance -
Assist customers in navigating myuhc.com and other UnitedHealth
Group websites and encourage and reassure them to become
self-sufficient -
This role is equally challenging and rewarding. You'll be called on
to research complex issues pertaining to the caller's health,
status, and potential plan options. To do this, you'll need to
navigate across multiple databases which require fluency in
computer navigation and toggling while confidently and
compassionately engaging with the caller. -
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications: -
High School Diploma / GED OR equivalent work experience -
Must be 18 years of age OR older -
6+ months of customer service experience -
Experience with computer and Windows PC applications, which
includes the ability to learn new and complex computer system
applications -
Ability to work any shift between the hours of -11:30 AM - 8:00 PM
EST -from Monday - Friday including the flexibility to work
occasional overtime and weekends based on business need.
Occasionally you may need to report to the office as needed . -
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Preferred Qualifications: -
Health Care / Insurance environment (familiarity with medical
terminology, health plan documents, OR benefit plan design) -
Social work, behavioral health, disease prevention, health
promotion, and behavior change (working with vulnerable
populations) -
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Telecommuting Requirements:
Reside within at 3803 North Elm Street, Greensboro, NC, 27455.
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Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy.
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy - -
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealthcare, Fayetteville , Customer Service Benefit Advocate - Remote in Greensboro, NC, Hospitality & Tourism , Greensboro, North Carolina
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