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Inbound Sales Customer Service Representative

Company: SYKES Enterprises
Location: Fayetteville
Posted on: July 14, 2019

Job Description:

Inbound Sales Customer Service Representative Job descriptionOur Sykes Fayetteville location is hiring INBOUND SALES REPS to join one of our largest Telecom Client accounts. Come check us out and see all the opportunity to grow and learn at SYKES.EXCITING REASONS TO JOIN OUR SYKES TEAM:$12.00 per hour, plus incentivesTuition reimbursement up to $5,250 annuallyMedical, Dental and Vision benefitsPaid Time Off & 401KCareer advancement job opportunitiesOn-the-job paid trainingGENERAL ESSENTIAL FUNCTIONS:Meet monthly sales quotas!!!! Answer INBOUND Customer Calles and inquiries concerning service, products, equipment and report problem areas. May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems. Triage, troubleshoot and resolve known service issues and address routine customer questions.Examines complex problems to assist customers with appropriate solutions.Answers inquiries by researching, locating, and providing information.Courteous and able to demonstrate sensitivity to customer needs.Responds to customers with empathy and an understanding of urgency.Required qualifications, skills and experienceMust be at least eighteen (18) years oldHigh School Diploma or GED requiredMUST have at least 1 year of previous sales experienceStrong communication skills (written and verbal) requiredPrevious sales experience and a strong drive to succeedAbout SYKESEvery time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: agente de servicio al cliente, associate, call center, call center representative, customer care, product support, rep, system support, telephone, telephone service representative

Keywords: SYKES Enterprises, Fayetteville , Inbound Sales Customer Service Representative, Hospitality & Tourism , Fayetteville, North Carolina

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