Field Services Analyst

Company: Scitor Corporation
Location: Fayetteville
Posted on: March 23, 2020

Job Description:

Field Services Analyst ====================== Job ID: Location: FAYETTEVILLE, NC, United States Date Posted: Mar 17, 2020 Category: Engineering and Sciences Subcategory: Field Technician Schedule: Full-time Shift: Day Job Travel: Yes, 25 % of the Time Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Teleworking: No Share: mail Apply Now > Job Description Description We are currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with Unisys Federal Systems. In this role you will: Respond to technical service hardware requests and break/fix incidents Support Dell, HP and other notebook, desktops, and monitors Resolve end user questions or problems in the areas of functionality and technical troubleshooting Take responsibility for additional follow-up as required to ensure service is fully restored Ensure a high level of customer satisfaction throughout the service delivery transaction Qualifications Position Requirements: High school diploma and 2 years of related experience Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment) Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication Familiarity with DoD Information Assurance (IA) requirements a plus Moderate level familiarity of Android and iOS devices Blackberry BES and MobileIron MDM experience a plus Outstanding organizational skills Understanding of desktop and notebook hardware Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease Must have valid driver's license and reliable vehicle with appropriate insurance Must be available for after-hours on-call rotation Physical Requirements: Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs Exposed to seasonal weather based on geographic region Hold the arm and hand in one position or hold the hand steady while moving the arm. See details of objects that are more than a few feet away. See differences between colors, shades, and brightness. Use one or two hands to grasp, move, or assemble objects. Use muscles to lift, push, pull, or carry heavy objects. Use stomach and lower back muscles to support the body for long periods without getting tired. Bend, stretch, twist, or reach out. Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. Make fast, repeated movements of fingers, hands, and wrists. The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date. Desired Qualifications Overview SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit . For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability Share: mail Apply Now >

Keywords: Scitor Corporation, Fayetteville , Field Services Analyst, IT / Software / Systems , Fayetteville, North Carolina