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Field Services Technician L2 with Security Clearance

Company: SAIC
Location: Fayetteville
Posted on: March 23, 2020

Job Description:

Description We are currently seeking a motivated, career and customer oriented Field Services Technician L2 to join our team to begin an exciting and challenging career with Unisys Federal Systems. In this role you will: --- May function as team or site leader --- Provide VIP support with excellent customer service skills and responsiveness --- Respond to technical service hardware requests and break/fix incidents --- Support Dell, HP and other notebook, desktops, and monitors --- Support multiple Android and iOS devices --- Resolve end user questions or problems in the areas of functionality and technical troubleshooting --- Take responsibility for additional follow-up as required to ensure service is fully restored --- Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems --- Ensure a high level of customer satisfaction throughout the service delivery transaction --- Support Asset Management of all desktop, notebook, mobile devices, and monitor equipment Qualifications Position Requirements: --- High School Degree and 4 years of related experience --- Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment) --- Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication --- Familiarity with DoD Information Assurance (IA) requirements a plus --- Moderate level familiarity of Android and iOS devices --- Understanding of USAF rank and structure --- Blackberry BES and MobileIron MDM experience a plus --- Outstanding organizational skills --- Understanding of desktop and notebook hardware --- Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease --- Must have valid driver's license and reliable vehicle with appropriate insurance --- Must be available for after-hours on-call rotation Physical Requirements: --- Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. --- Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs --- Exposed to seasonal weather based on geographic region --- Hold the arm and hand in one position or hold the hand steady while moving the arm. --- See details of objects that are more than a few feet away. --- See differences between colors, shades, and brightness. --- Use one or two hands to grasp, move, or assemble objects. --- Use muscles to lift, push, pull, or carry heavy objects. --- Use stomach and lower back muscles to support the body for long periods without getting tired. --- Bend, stretch, twist, or reach out. --- Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. --- Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. --- Make fast, repeated movements of fingers, hands, and wrists. The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date. Desired Qualifications

Keywords: SAIC, Fayetteville , Field Services Technician L2 with Security Clearance, IT / Software / Systems , Fayetteville, North Carolina

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