Senior Product Associate - Service
Company: JPMorganChase
Location: Wilmington
Posted on: April 2, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate within the Service
Product Group in Community & Consumer Bank (CCB), you will
contribute to the team by leveraging your expertise in product
development and optimization to make a significant impact,
supported by user research and customer feedback to fuel the
creation of innovative products and continuously improve existing
offerings. You will collaborate closely with cross-functional teams
and play a crucial role in shaping the future of our products and
ongoing success. As a product team member, your problem-solving
skills will place you on the cutting edge of defining the vision,
creating the strategy, and building the roadmap to solutions that
impact millions. You will develop a deep, end-to-end understanding
of the business and find an inclusive culture that welcomes diverse
ideas and supports your individual growth and career mobility.
Applicants must be authorized to work for any employer in the US.
We are not able to provide immigration sponsorship or take over
sponsorship of an employment visa at this time. Final job grade
level and corporate title will be determined at time of offer and
may differ from this posting. Job responsibilities Partner with the
Product Manager to identify new product opportunities that reflect
the needs of our customers and the market through user research and
discovery Consider and plan for upstream and downstream
implications of new product features on the overall product
experience Support the collection of user research, journey
mapping, and market analysis to inform the strategic product
roadmap and provide insight on potential product features that
provide value to customers Analyze, track, and evaluate product
metrics including work to time, cost, and quality targets across
the product development life cycle Write the requirements, epics,
and user stories to support product development Perform in-depth
analysis for fact-finding on existing behavior of the system
(including business logic and end-to-end data flow) and educate
stakeholders to help ensure the build of comprehensive, robust
requirements Refine stories to a level of detail that will enable
code to be written and tested without defects or requirements gaps;
write acceptance criteria and generate test scripts Manage product
backlog along with Product Owners – including having 2 sprints
backlog refined and partnering with Scrum Master on sequencing
Required qualifications, capabilities, and skills 3 years of
experience or equivalent expertise in product management or a
relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy Must have the ability
to easily assimilate information and learn new applications and
processes Expertise in business requirements writing and
communication Must have a solid ability to analyze complex system
requirements and present findings to both technical and
non-technical stakeholders Proven track record of delivery and new
product feature creation Preferred qualifications, capabilities,
and skills Experience, ideally in process re-engineering,
customer-centric functions and working with global teams Experience
with agile product development and software delivery lifecycle;
advanced knowledge of using tools like Confluence and JIRA;
Agile/Scrum certifications a plus Familiarity with the business
services and offerings associated with financial services and
understanding of the financial services industry and Regulatory,
Legal, and Risk environments
Keywords: JPMorganChase, Fayetteville , Senior Product Associate - Service, IT / Software / Systems , Wilmington, North Carolina
