Content Design Vice President - Operating Model Enablement
Company: JPMorganChase
Location: Wilmington
Posted on: April 2, 2026
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Job Description:
Description Be the voice and storytelling engine that turns
complex product, data, and agility work into crisp, executive-ready
narratives—across digital experiences and senior leadership
communications. As a Vice President of Content Design in the
Agility Centre of Enablement, you will shape clear, compelling
narratives for both digital products and senior leaders—translating
complex product, data, and agility work into executive ready
stories and high-quality communication assets. You will elevate the
standard of internal communications through strong design craft,
PowerPoint storytelling, and reusable patterns, operating as a
trusted partner within an internal product and agility consultancy.
Job Responsibilities Own executive-ready storytelling and deck
craft Develop and implement content design strategies for multiple
components of a product or a series of small products, ensure
alignment with business requirements and user experience goals
Building reusable templates and raising the bar of communications
for the whole team. Facilitate end-to-end discovery workshops with
designers to gain a better understanding of the underlying
narrative and optimal content architecture required to make the
product intuitive and highly usable Use content models and
taxonomies to design, structure and organize digital content to
effectively guide customers through the experience and simplify
complex technical concepts Collaborate with cross-product teams to
develop consistent voice and narrative structures across products
and services Champion inclusive language for a diverse audience,
ensure seamless, positive interactions throughout the customer
journey Required qualifications, capabilities, and skills 5 years
of experience or equivalent expertise in content design, editing,
writing, strategy, process, and architecture, focusing on digital
products and platforms Strong information design editorial
judgement: Advanced PowerPoint / presentation design mastery,
including executive deck structuring, slide composition, and visual
hierarchy; Ability to design effective content architecture,
organizing and structuring content for enhanced user experience and
easy navigation within products or websites Deep expertise in
written and verbal storytelling, crafting clear, engaging content
that effectively clarifies complex concepts for diverse audiences,
adhering to industry standards and best practices Extensive
experience facilitating workshops for product and experience
design, creating compelling content journeys Advanced technical
literacy and deep understanding of content platforms and their
impact on user experience Preferred qualifications, capabilities,
and skills Proficiency in Canva and Adobe Creative Suite
Keywords: JPMorganChase, Fayetteville , Content Design Vice President - Operating Model Enablement, IT / Software / Systems , Wilmington, North Carolina
