Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote
Company: Intuit
Location: Fayetteville
Posted on: March 27, 2020
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Job Description:
Overview If you are a highly motivated individual with an active
credential (CPA/EA/Practicing Attorney) and excellent communication
skills, we need you to help our customers complete their taxes
using Intuit TurboTax products. You will advance our goal of
“Powering Prosperity Around the World” by providing expert guidance
and explanations of tax and technical terms to our customers.
You will also play an important role in our effort to enhance our
brand by delighting our customers and empowering them to prepare
their taxes. Responsibilities This is a seasonal, virtual,
customer-facing role; you will be using our state of the art video
communication software (SmartLook) to interact with customers Help
TurboTax customers who are working on their tax return with 1) tax
advice, including return preparation and signature when required,
2) product/software inquiries, and 3) tax calculations Create high
quality customer interactions and experiences that instill
confidence using deep customer empathy, and your deep knowledge and
expertise in the field of tax preparation Utilize and leverage
government websites, professional resources, and team expertise to
seek out and deliver the right answer to the customer using
everyday language Apply defined practices, procedures, and company
policies to troubleshoot and resolve tax advice and preparation
customer inquiries Document customer interactions Qualifications
Must possess active unrestricted credential: EA (Enrolled Agent),
CPA (Certified Public Accountant), or Practicing Attorney with
strong tax preparation experience and extensive knowledge of tax
laws Must possess active PTIN (Preparer Tax Identification Number)
3 or more years of recent experience preparing federal and state
individual 1040 tax returns for clients/customers, using commercial
tax preparation software Professional Circular 230 judgement Audit
experience a plus (IRS and state tax authorities) Proficient with
technology; solid knowledge of computer operations and software
Must have (or be willing to obtain) a dedicated internet connection
and landline phone Strong customer service skills - ability to
interact with customers through video and audio tools in a way that
is professional, friendly and reassuring Excellent verbal and
written communication skills Ability to work in a fast-paced
environment with minimal supervision Critical thinking, problem
solving, and determination Bilingual (English/Spanish)
communication skills (written & spoken) a plus For internal use:
tst
Keywords: Intuit, Fayetteville , Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote, Other , Fayetteville, North Carolina
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