Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen’s network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
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This position will be responsible for supervising and coaching
outside technicians who perform a variety of customer facing
technical job functions within Lumen.
Relocation Assistance may be provided.
Manage the daily operation of outside and inside plant
technicians whose work includes the installation and maintenance of
residential, business, central office as well as design services
and splicing activities.
You will serve as the single point of contact between Lumen and
Contractors to resolve issues arising during the construction
and/or maintenance process.
Motivates team for continuous improvement and achievement of
This includes a major emphasis on training, coaching and
development of employees with regards to new processes and quality
standards, customer contact, safety, expense control and technical
Will represent Lumen with customers and governmental
Collaborates with others to achieve a win-win working
Celebrates successes, appropriately uses rewards and
Bachelor’s Degree or equivalent education and experience.
6+ years of telecommunications industry experience which
demonstrates a basic knowledge of telephony, outside plant
construction, repair practices and current knowledge of digital
Basic knowledge of emerging and advanced communications
technologies including Ethernet, XDSL, XPON, Wireless.
Lean Six Sigma Certification – Green Belt.
Effective communication, which involves clearly conveying,
delivering and receiving direction.
Work leadership experience that demonstrates involvement in
planning, directing and monitoring the work of others and ability
to build group commitment to company goals and objectives.
Work experience that demonstrates strong analytical and/or
Computer skills are required including Excel, Outlook, Word,
PowerPoint, Workflow, GPS, and Inventory systems.
Working knowledge and experience with Contractor relations.
Works in a consultative manner with others, i.e. establish
rapport, interview/fact-find, present options/recommend solutions,
follow-up and customer focused behavior.
Previous experience in a multi-tasking, result oriented position
in a deadline focused department.
Valid driver’s license with satisfactory driving record.
2 - 4 years of experience managing teams within a technical
2+ years of experience with installation, maintenance, and
repair of POTS and HSI.
2+ years’ experience with contractor/vendor relations.
2+ years of experience with Excel, email and legacy systems.
Duty Management work will be scheduled on a rotation basis and
pager duty will be required.
Requires varying tours and hours including possible mandatory
overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under
Must negotiate timeframes for completion and meet critical
Must be willing and able to work with other co-workers to
complete job assignments.
What to Expect Next?:
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
Bachelors or Equivalent Requisition #: 221211
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may
disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case
We are committed to providing equal employment opportunities to
all persons regardless of race, color, ancestry, citizenship,
national origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to
change based on changing business needs and conditions.