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Customer Service Team Member

Company: Planet Fitness
Location: Rockingham
Posted on: June 10, 2021

Job Description:

Are you looking for a fun and rewarding place to work? National Fitness Partners was named 2019 Operator of the Year by Planet Fitness and is the owner of nearly 100 Planet Fitness clubs in Philadelphia, Delaware, Ohio, Central PA and the Carolinas. Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

A generous PTO plan is offered to all employees! PTO begins accruing on the first day of hire and is available for use the first day of the month after 60 days of service.

A free black card gym membership is also offered to all employees!

Job Summary:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Essential Job Functions:

* Answer phones in a friendly manner using information script * Greet members, sign up and tour new members, log amenities and communicate updates and events to members and guests * Respond to member questions and concerns in a timely and professional manner * Process beverage or merchandise purchases through the point of sale system * Promote our unique fitness instruction classes (PE@PF) to our active members and our new members * Assist in emergency medical situations * Enforce club policies and procedures with members * Track club KPIs to include guest counts, cancels, info calls * Uphold integrity and security of member documents and sensitive information * Keep the front desk area and lobby clean and orderly * Provide cleaning support throughout the facility as required by management * Additional responsibilities may be required

Job Requirements:

* Customer service experience is required * High school diploma/GED equivalent required * Must be 18 years of age or older * Basic computer proficiency * Ability to interact in a positive and professional manner with members and co-workers * Represent NFP Mission and Core Values

Physical Demands:

* Frequent lifting, carrying, pushing, and pulling * Must be able to lift up to 75 lbs. * Will occasionally encounter toxic chemicals during shift * Frequent climbing, balancing, kneeling and crouching during shift * Continual reaching with hands/fingers/arms during shift

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Fayetteville , Customer Service Team Member, Other , Rockingham, North Carolina

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