Teller I

Company: First Bancorp
Location: Lumberton
Posted on: June 10, 2021

Job Description:

SUMMARY:

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Incumbents in this position possess less than 3 years of Teller experience.

ESSENTIAL FUNCTIONS:

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks, traveler's checks and gift cards.
• Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Receives and processes stop payment and hold orders.
• Accepts loan, credit card and installment payments.
• Balances cash drawer daily and verifies cash being bought from and sold to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, updates information and sorts' mail or reports as required.
• Answers telephones and directs callers to proper Bank personnel.
• Processes teller work through branch capture and assists with imaging research.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections.
• Type's routine letters, reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Takes steps to ensure security of Branch personnel & Bank procedures.
• Fully understands opening/closing procedures, as well as all other security procedures.
• May prepare and verify order of shipment of currency.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills - ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Keywords: First Bancorp, Fayetteville , Teller I, Other , Lumberton, North Carolina