Communication Center Representative- PT REMOTE

Company: National Spine & Pain Centers
Location: Fayetteville
Posted on: June 10, 2021

Job Description:

Communications Center Representative (PT)-Remote

At National Spine & Pain Centers (NSPC), our mission is to relieve pain and improve quality of life through personalized, accessible care. We are currently looking for a Communications Center Representative to support our Fayetteville, NC team in their customer service functions.

Working under the guidance of the Communications Center Manager, you will:

* Schedules, reschedules, and cancels every patient appointment properly and according to established NSPC guidelines. * Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments. * Forwards all prescription requests, including those received through the patient portal, in a timely manner to the responsible provider.

We require the following:

* High school diploma or general education degree (GED) equivalent. * Minimum of two (2) years of cell center experience, preferably in a healthcare environment. * Must be able to demonstrate the ability to use PC based office productivity tools (i.e. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment. * Must be able to demonstrate the phone skills required to triage incoming calls and the ability to take clear, concise, and accurate information. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.

NSPC offers competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.

We encourage all prospective candidates to learn more about NSPC by viewing our website at

Keywords: National Spine & Pain Centers, Fayetteville , Communication Center Representative- PT REMOTE, Other , Fayetteville, North Carolina