Customer Service Representative

Company: CTG
Location: Fayetteville
Posted on: June 10, 2021

Job Description:

Customer Service Representative 4United StatesNewInformation Technology1 day agoPost Date21202219Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is seeking to fill aCustomer Service Representative 4opening for our client.Location: Ashburn, VA (Remote to start. Must be able to commute to office when WFH is lifted.)Duration: 12 months, with potential for extensionSummary:Candidate will support Microwave Services and will be a part of the Frequency Protection Service Department. Candidate will be contact customers on a monthly cadence to check if they want to renew services which will be updated on internal database and software tools.Nice to Have/Key skillsets:SAP experience will be highly preferred, but team will be willing to train. Proficient in Microsoft office. Telecommunication Industry experience. Must be highly organized and detailed oriented. Must be able to handle and process about 80 - 400 orders per month, depending business need.Responsibilities:Responsible for proactively working with the customers and field sales account managers to support pre-sales activities, including full lifecycle customer support. Responsible for working across the business units. Maintains liaison relationship between assigned customer(s) and internal contacts. Provides proactive support ensuring highest level of customer satisfaction is achieved. Encourages customers to participate in the business satisfaction surveys, monitors ongoing quality concerns and encourages pro-active feedback from customers to prevent unnecessary customer escalations.Education/Experience:High school diploma or GED required. 8-10 years customer service related experience required.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contactLaura Dominguezat 888-284-6551 ext. 2114 or email . Kindly forward to any other interested parties"thank you!CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information Job Function: Administrative Assistant Education Level: High School Diploma/GED (11 years) Work Remote: Yes Travel: No

Keywords: CTG, Fayetteville , Customer Service Representative, Other , Fayetteville, North Carolina