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Customer Service Representative

Company: Classical Conversations
Location: Pinehurst
Posted on: June 10, 2021

Job Description:

Job Description

Summary:All tasks and activities related to taking care of customer returns.

Minimum Qualifications:

High School Diploma or GED equivalent preferred 1 year of previous customer service experience preferred Must be able to interact with customers and other staff in a pleasant and professional manner in written and oral communications Must be detail-oriented Must be able to read and understand documents such as work procedures and safety rules Must be able to perform basic math functions such as addition, subtraction, multiplication, and division Must be able to type and review data on a computer screen Must have reliable transportation and be within commuting distance of Southern Pines, NC

Knowledge, Skills, and Abilities:

Ability to acquire knowledge of Classical Conversations programs and products along with the ability to communicate that information through effective oral and written communications Ability to maintain patience, composure, and tact with upset customers Ability to effectively listen and gather all information necessary to resolve customer returns Ability to learn and effectively utilize all necessary computer programs to accomplish daily tasks Ability to learn and effectively utilize Microsoft Word and Excel programs as well as computer programs utilized by Classical Conversations for customer case management.

Essential Functions:

Process customer product returns and refunds Answer customer phone calls and cases related to product returns Review customer returns and resolve identified problems Database management related activities Record information on spreadsheets and sending email messages to customers Communicate and model the Classical Conversations Core Values Grace, Humility, Integrity, Diligence, and Excellence Perform other duties as assigned

Work Environment:Indoor, cubicle spaces, air-conditioned facility.

This position is seasonal, with an estimated end date of September 30, 2021.

Company Description

Classical Conversations (CC), a privately owned company in Southern Pines, NC whose mission is To Know God and to Make Him Known, has been experiencing tremendous growth with the interest of home-centered education over the last two decades. We are changing the world at the grassroots level by providing Christian-centered curriculum and training for homeschooling parents. Classical Conversations offers a fun and challenging work environment with the opportunity to make a difference within the company itself and with the thousands of community members we serve worldwide.

Keywords: Classical Conversations, Fayetteville , Customer Service Representative, Other , Pinehurst, North Carolina

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