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Hospice Team Coordinator

Company: Agape Care
Location: Dillon
Posted on: October 11, 2021

Job Description:

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Want to make a difference with an organization whose purpose driven mission is to provide superior compassionate care?


This may be the place for you!!


When you profoundly impact someone’s life for the better, it’s hard to call it a job. We see it as a calling! You are about to be part of something bigger. Here, you’ll find a career that means something, an inspiring work environment, the opportunity to use your skills to make a real difference and a sense of accomplishment not easily replicated elsewhere. You’ll be part of the Agape Care family who is improving the quality of life for those facing advanced illness by delivering a level of care that is second to none! We are a community based hospice with local staff serving the local community in South Carolina and named a four time winner of "Best Place to Work in Healthcare!"

The Team Coordinator performs clerical/scheduling activities that facilitate agency operations related to employee and patient schedules. These activities include but are not limited to coordination of customer/employee schedules, generating orders, frequency tracking, schedule changes/updates, visit assignment, employee availability changes/ updates, personnel associations, manage staff productivity, continuity of care for the patient, manage overtime, discontinue orders, schedule according to authorization and assure compliance with conditions of participation/ regulatory requirements and internal processes as it relates to scheduling. Prepares daily scheduling dashboards at set timeframes and executes action as needed. Timely and accurate IDG preparation and participation. Answers incoming calls and faxes and processes accordingly. Upload documents timely and accurately to EMR system. Distributes, collects, and maintains inventory for office and medical supplies. Processes in and out mail daily. Responsible for greeting and registering visitors. Provides clerical support and assists with projects as delegated.

  • Establishes and maintains effective and efficient systems for patient schedules to ensure continuity of care, manage staff productivity, manage overtime and scheduling according to authorization. Discontinue orders as applicable. Complete personnel associations and maintain field staff model and working calendars.
  • Maintains schedules for all disciplines and services provided to agency clients for all assigned branches/departments.
  • Assures that visits are assigned within established time frames and according to established personnel associations and ranking, as well as authorization.
  • Assures scheduling orders are present for all visits made.
  • Develops and keeps current all model and working calendars for all field staff.
  • Provides effective communication of schedules and schedule changes to employee, supervisor, and others as appropriate.
  • Sets effective goals and priorities and follows up/monitors progress against plans.
  • Determines proper approach to completing job.
  • Avoids shortcuts that may affect job quality.
  • In solving problems/applying skills considering the effects on patients/families and co-workers involved.
  • Flexible in handling assignment changes. Seeks clarification of duties as needed.
  • Able to complete tasks and work effectively without constant supervision.
  • Shows initiative; takes on additional tasks when time and work load permits to assist others.
  • Responds to suggestion and direction constructively.
  • Shows self motivation.
  • Maintains organized, effective communication systems to ensure continuity of care, staff productivity,and management of overtime.
  • Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.
  • Monitors staff availability and scheduling needs, and notifies supervisor of any problems requiring administrative attention and intervention. Communicates with Clinical Supervisors or Directors when appropriate.
  • Completes daily dashboards needed to assure safe and effective coverage of client needs.
  • Associates appropriate field staff to each patient admission by use of geographic territory and/or disease management teams as approved by Executive / Clinical Directors, and associates appropriate ranking to associated field staff to minimize substitution of employees and maximizing permanent coverage for continuity of care.
  • Contact with internal and external customers emphasize commitment to quality of service.
  • Provides an environment which promotes respect for patient, privacy, and property.
  • Demonstrates knowledge of the patient’s Bill of Rights and upholds patient’s rights.
  • Practices accepted infection control principles.
  • Follows all infection control guidelines and standards per Agency policy.
  • Demonstrates commitment, professional growth and competency.
  • Attends meetings and assigned inservice programs.
  • Attends training, education, seminars, or other meansof learning as permitted by supervisor.
  • Written and verbal communication is expressed clearly and in a cooperative manner.
  • Participates on committees and task forces as requested.
  • Promotes the Agency philosophy, mission statement and administrative policies to ensure quality of care.
  • Maintains patient & staff privacy and confidentiality atall times pursuant to the HIPAA Privacy Final Rule.
  • Provides positive, supportive communication to physicians, patients, families, visitors, and other agency personnel.
  • Maintains availability by phone as directed by company policy.
  • Promotes Agency image by adhering to the dress code.
  • Reports to work as scheduled.
  • Meets minimum productivity requirements based on agency standard.
  • Abides by company policy and procedures as outlined by company policy manual.
  • Performs other duties as assigned by the Supervisor.

Minimum Qualifications/Requirements:


EDUCATION: Associate Degree preferred.

LICENSURE: Not Applicable

EXPERIENCE: Minimum of 1 year experience in a health care setting required. Scheduling Experience preferred. Office Manager experience preferred.

SKILLS: Ability to communicate effectively with staff. Knowledge of medical terminology preferred. Able to demonstrate problem-solving skills, organizational skills and attention to detail. Extensive computer experience required. Ability to multi task. Willingness to travel.


HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.



Physical Requirements/Working Conditions:

1. Complete required work daily.
2. Cope with work involving ill, disabled, and dying patients.
3. Sit, stand, bend, lift, and move intermittently. Must be able to lift at least 25lbs.
4. Move equipment and supplies necessary for job functions.
5. Read in a 12 point or larger type, speak and write English in order to fulfill job functions in an understandable way.
6. See/hear or use prosthetics that enable accomplishment of job.
7. Meet the health requirements of the agency.

8. This position rarely to never has patient contact and does not require hands-on patient care; thus, the risk of contact with blood or other potentially infectious materials is minimal (Category III).

Keywords: Agape Care, Fayetteville , Hospice Team Coordinator, Other , Dillon, North Carolina

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