Service Coordinator

Company: SPECTRUM
Location: Fayetteville
Posted on: June 25, 2022

Job Description:

JOB SUMMARY
Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Receive request for site survey from Sales Force for residential and commercial fiber and coax projects and route to construction or contractor. Track aging surveys. Input data from survey, such as construction timeline, costs, and special instructions.
Build new commercial addresses in coordination with Information Systems (IS) Department to maintain a clean, accurate database within company standards.
Schedule site survey system referral orders (SRO) in billing system.
Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
Ensure Sales Force, billing system and other management tools are updated with correct project status and notes on construction projects.
Review construction and site survey reports for accuracy.
Facilitate interdepartmental coordination and execution related to residential and commercial fiber and coax construction projects between the construction, sales and fulfillment teams.
Adhere to industry specific local, state, and federal regulations, as applicable.
Know, understand and follow company policy.
Perform other duties requested by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to work independently
Ability to handle multiple projects and tasks within established timelines
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
Knowledge of company products and services

Required Education
High School Diploma or equivalent work experience
Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years
Demonstrated communication skills - 2+
Project Coordination - 2+
Computer programs (i.e. Microsoft office) and other industry related software

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

WORKING CONDITIONS
Office environment
24x7, fast paced environment
TSV117 311696 311696BR Required

Keywords: SPECTRUM, Fayetteville , Service Coordinator, Other , Fayetteville, North Carolina