Service Advisor - Crown Ford Fayetteville

Company: Asbury Automotive Group
Location: Fayetteville
Posted on: June 25, 2022

Job Description:

Overview:Crown Ford of Fayetteville, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seekingService Advisormotivated to expand their careers in the automotive industry! We are looking for driven, dedicated individuals to join a successful team, and continue to drive home the culture of success that has been built.

High-Volume Dealership
Outstanding Income Potential
Total Rewards Benefits Package
Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!Benefits:Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company matchLearning, Tuition Assistance and Career Development:
    • Digital career path tool to assist with career development
    • Continuous training through Asbury University
    • Professional growth and development opportunitiesAdditional advantages:
      • Student loan relief resources
      • Employee assistance program
      • Employee discounts on vehicle purchases, parts and service repairs
      • Scholarship awards
      • Opportunities to join our community service initiatives
      • Aggressive Employee referral program with bonus opportunitiesResponsibilities and Qualifications:The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
        • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
        • Actively promote and build rapport with the customer
        • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
        • Generate and provide customer with a complete and accurate estimate of repair
        • Establish and communicate completion time of repair with customer and technician
        • Answer incoming service calls
        • Maintain and schedule service appointments
        • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
        • Strictly follow the manufacturer's warranty guidelines and procedures
        • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
        • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
        • Must be able to manage in a fast paced work environment with limited supervision
        • Must have great customer service, phone and computer skills
        • Previous automotive Service Advisor experience heavily preferred
        • Must be a minimum of eighteen years of age
        • Must have a valid driver's license
        • Must be able to pass pre-employment screening (background & drug test)IND4

Keywords: Asbury Automotive Group, Fayetteville , Service Advisor - Crown Ford Fayetteville, Other , Fayetteville, North Carolina