Service Advisor - Crown Ford Fayetteville
Company: Asbury Automotive Group
Location: Fayetteville
Posted on: June 25, 2022
Job Description:
Overview:Crown Ford of Fayetteville, a subsidiary of Asbury
Automotive Group (NYSE:ABG), a Fortune 500 public automotive
retailer with 80 plus retail locations and 25 collision centers is
currently seekingService Advisormotivated to expand their careers
in the automotive industry! We are looking for driven, dedicated
individuals to join a successful team, and continue to drive home
the culture of success that has been built.
High-Volume Dealership
Outstanding Income Potential
Total Rewards Benefits Package
Why Asbury? Asbury offers the advantages only a major dealer group
can. 25,000 available vehicles in stock to sell, 500+ cars sold
daily, 4,500+ vehicles serviced daily, 8,000 team members to build
relationships with and 8 million happy customers to provide
customer service to! Asbury is one of the largest franchised auto
retailers in the United States with over $6.5 billion in total
revenue in 2017, and we are continuing to expand our
workforce!Benefits:Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock equity grant awards (select management and front-line
team member's eligible!)Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness
and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company matchLearning, Tuition Assistance and Career
Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury University
- Professional growth and development opportunitiesAdditional
advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service
repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus
opportunitiesResponsibilities and Qualifications:The Service
Advisor is the face of the dealership for service customers. It is
the Service Advisor's responsibility to present and sell needed
products, and or, services to the customer in a professional manner
while adhering to the manufacturer's published maintenance schedule
and requirements. In doing so it is expected that the Service
Advisor will build rapport with the customer to promote customer
satisfaction and customer retention.
- Greet customers in a timely, friendly manner and obtain
pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their
vehicles in accordance with manufacturers' specifications
- Generate and provide customer with a complete and accurate
estimate of repair
- Establish and communicate completion time of repair with
customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up
resulting in return visits, increased sales and admirable CSI
(Customer Satisfaction Index)
- Strictly follow the manufacturer's warranty guidelines and
procedures
- Conduct business in an honest manner that maintains the
manufacturer Customer Satisfaction Index (CSI) at or above Asbury's
specified goal(s) in service for district, regional and national
scores
- Comply with all federal, state and local laws, and company
policy, regarding the safeguarding all customer, company and
manufacturer information, as well as customers vehicle and
property
- Must be able to manage in a fast paced work environment with
limited supervision
- Must have great customer service, phone and computer
skills
- Previous automotive Service Advisor experience heavily
preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background &
drug test)IND4
Keywords: Asbury Automotive Group, Fayetteville , Service Advisor - Crown Ford Fayetteville, Other , Fayetteville, North Carolina
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