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Patient Account Rep

Company: Pinehurst Medical
Location: West End
Posted on: August 6, 2022

Job Description:

Job Description Position Summary The Patient Account Representative (PAR) is responsible for providing a personal and unified effort to assist patients with questions they might have regarding their accounts. They are responsible for providing a more comprehensive method of maintaining and monitoring patient accounts, specific accounts assignment and regular report analysis. Essential Functions and Responsibilities --- Responsible for telephone and walk-in inquiries regarding billing and insurance related matters. --- Assists with coding and error resolutions, with direct participation with management and other staff members to resolve accounts. --- Works accounts receivable. --- Post payments from patients and collects co-pays through cash, check and credit card. --- Prepares/approves any adjustments to accounts providing detailed explanation. --- Handles changes in patient information relating to registration information including insurance/guarantor information. --- Conducts patient interviews, securing prepayments for treatment, and/or arranging financial agreements prior to services being provided. --- Maintains appropriate records concerning inquiries, account resolutions, etc. --- Assist with all pre-certifications, etc. in regards to patient accounts as needed. --- Responsible for follow-up of denied claims and alerts management of any problems in a timely manner --- Maintains patient and practice confidentiality. --- Maintains professional demeanor at all times with patients, caregivers, physicians and coworkers. --- Provides coverage for receptionist during lunch. --- Performs other duties as assigned. Qualifications Education (Including Licenses and Certifications): High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Experience: One to two year experience in a medical office setting is preferred. CPT and ICD-10 coding experience highly desired Day Shift (Monday through Friday) 40 Hours Per Week

Keywords: Pinehurst Medical, Fayetteville , Patient Account Rep, Other , West End, North Carolina

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