Help Desk Specialist - TS/SCI clearance required
Company: General Dynamics Information Technology
Location: Fort Bragg
Posted on: August 7, 2022
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Job Description:
Travel Required: Less than 10%Public Trust: NoneRequisition
Type: RegularGDIT is seeking candidates to support the US Army
Intelligence and Security Command (INSCOM). Under the I2TS 3 task
order INSCOM ensures reliable, uninterrupted availability of
Command, Control, Communications, Computers, and Information
Management (C4IM) including: networks, hardware, software,
engineering, and specialized tools at the point of customer need to
support INSCOM's mission. INSCOM and its MSCs provide the enabling
layer to connect the Army and its tactical formations to defense
and national intelligence agencies via tactical networks. The
ability to provide mission critical intelligence is dependent on
the successful use of its information technology (IT) networks
worldwide.Principal Duties and Responsibilities:An I2TS 3 Service
Desk Specialist (Help Desk Technician):Provides first contact and
incident resolution to customers with hardware, software, and
application problems. Includes both customer telephone support as
well as electronically submitted requestsPerform systems
administration of desktop systems connected to local and wide area
networks. Provide desktop system management/maintenance
responsibilities involving account monitoring, account creation,
security, Operating System (OS) installation, and other local area
system administration related functions.Monitor systems/networks in
real time NOSC environment and initiate fix actions or problem
escalation to TierII/TierIII admins.Provide support for
implementation, troubleshooting and maintenance of IT
systems.Manage IT system infrastructure and any processes related
to these systemsProvide support to IT systems including day-to-day
operations, monitoring and problem resolution for all of the
client/server/storage/network/print devices, and mobile
devices.Provides polite and friendly customer serviceAttempts to
resolve as many incidents during the first contact, or at Tier
I/II. Efficiently escalates incidents to Tier III when
required.Documents incident status and solutions in incident
database tools.Possesses current working knowledge of computers,
printers, laptops, and common windows applicationsWorks through
various types Tier I issues with telephone assistProvides answers
to Frequently Asked Questions or solutions to common problems as
part of a customer self-help capabilityPossesses comprehensive
knowledge of the principles, methods, and techniques used in
computer troubleshooting and supportPossesses comprehensive
knowledge of desktop operating systems and applicationsSkills /
Experience:Interact with customers on a daily basis to provide
guidance on procedures concerning account requests, e-mail, home
directories, file access/storage, and other local procedures as
required to ensure mission success.Perform Level I Active Directory
functions such as unlocking accounts, creating and issuing
accounts, etc.Knowledge of the principles, methods, and techniques
used in network and systems administration and supportKnowledge of
related hardware and softwareNOSC support experience, including
problem resolution and incident trackingEducation:High School
diploma/GED with 8-years of related experience, or Associate's
degree with 6-years of experience, or Bachelor's degree with
4-years of experienceRequired Certification(s):DoD 8570.01-M IAT
Level II Computing Environment (CE) Certification as determined by
the Program Manager is required prior to support on contract
(Microsoft MTA or equivalent)Required Security Environment
Certification: CompTIA Security+ CE or equivalentPlease note that
certifications requirements are subject to change based on
contractual requirementsSecurity Clearance:TS/SCI
requiredAdditional:Candidates must be willing and able to attain a
CI Polygraph for certain positions as determined by the
contractPosition may require lifting of objects (i.e. IT Hardware),
reaching/bending/kneeling (i.e. plug in cables) and other
moderately strenuous activityService Center/Help Desk employees
will need flexibility with hours and scheduling including
nights/weekends/holidays. This a 24/7/365 Service Center.
About Our WorkWe are GDIT. The people supporting some of the most
complex government, defense, and intelligence projects across the
country. We deliver. Bringing the expertise needed to understand
and advance critical missions. We transform. Shifting the ways
clients invest in, integrate, and innovate technology solutions. We
ensure today is safe and tomorrow is smarter. We are there. On the
ground, beside our clients, in the lab, and everywhere in between.
Offering the technology transformations, strategy, and mission
services needed to get the job done.COVID-19 VaccinationGDIT does
not have a vaccination mandate applicable to all employees. To
protect the health and safety of its employees and to comply with
customer requirements, however, GDIT may require employees in
certain positions to be fully vaccinated against COVID-19.
Vaccination requirements will depend on the status of the federal
contractor mandate and customer site requirements.GDIT is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class.
Keywords: General Dynamics Information Technology, Fayetteville , Help Desk Specialist - TS/SCI clearance required, Other , Fort Bragg, North Carolina
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