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E-Commerce Operations Supervisor

Company: Keeco Llc
Location: Fayetteville
Posted on: September 25, 2022

Job Description:

Keeco LLC is one of the largest home textile distributors and pillow manufacturers in America. Developing high-quality products for our customers which include the top US retailers. Keeco LLC associates enjoy a wide range of affordable benefits, training, advancement opportunities, paid time off, and so much more. At Keeco we value our employees, so come and be part of our team!BENEFITSKeeco offers all full-time employees Medical, Dental, Vision, 401k with company matching, Paid Time Off, Flexible Spending accounts for both Medical and Dependent Care, Life/AD&D, and Long-Term Care Insurance paid by Keeco, Educational Assistance, Commuter and Voluntary benefits like AFLAC.POSITION SUMMARYResponsible for directing, supporting, and coordinating the Outbound operations and making key decisions regarding the replenishment, picking, and packing of both B2B and B2C orders.RESPONSIBILITIES

  • Focus on day-to-day operations and the leadership of all shift associates including Team Leads
  • Coordinate efforts with the entire Warehouse Team to ensure all orders are selected and shipped on time very time through teamwork and delegation
  • Track Safety, Quality, Delivery, and Cost (SQDC) Metrics daily. Ensure, through teamwork and delegation, metrics are improved upon; eliminating waste and funneling up issues for immediate correction to the Management Team.
  • Exercise independent and proper judgment on all stages of planning and workload monitoring, including the development and implementation of operational work schedules and assignments to ensure effective and efficient operations
  • Effectively communicate with leads and associates regarding job expectations, training materials, performance goals, and assessment of performance
  • Conduct job interviews and make recommendations regarding the hiring and separation process for associates
  • Instill accountability and responsibility amongst the Team Leads and associates.
  • Coach and counsel employees including the creation and administration of disciplinary actions
  • Align with peers on all areas and shifts of the operation for a seamless transition of shift and work, providing effective written communication for the transition into the next shift
  • Manage all payroll tracking for all permanent associates
  • Align with Management on headcount constraints and any assistance needed to achieve goals
  • Align with Maintenance on equipment and safety issues
  • Align with Management for all strategy updates based on business needs
  • Track associate productivity and coach underperformers
  • Coach and train associates while maintaining a training log for work instructions
  • Lead by example with a result-driven focus
  • Maintain 5S (Sort, Set in Order, Shine, Standardize, and Sustain) Standards
  • Make recommendations to the Ops Managers on programs to improve warehouse operations.
  • Complete employee performance reviews with associates
  • Comply with company safety policies and procedures
  • Other projects as assigned by the Manager
    REQUIRED SKILLS OR EDUCATION
    • BA/BS in Business, Logistics, or Supply Chain
    • A minimum of 5 years of supervisory experience in a warehouse or distribution center environment is required, or an equivalent combination of education and experience.
    • Knowledge of Manhattan Scale or similar WMS is a must and knowledge of NetSuite or similar ERP a plus
    • Proficient computer skills, including Microsoft Office products; a high level of Excel proficiency, is a must
    • Working knowledge of warehouse / mechanical equipment
    • Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations
    • Excellent customer service skills
    • Excellent analytical and mathematical skills
    • Must be able to work in varying facility conditions
    • Ability and availability to work irregular or extended hours including nights, weekends, and holidays as needed by the customer
      We are an Equal Opportunity Employer. Our employment practices are implemented without regard to race, color, national origin, sex, religious beliefs, age, disability, sexual orientation, citizenship status, military status, or any other basis protected by federal, state, or local fair employment law practices.

Keywords: Keeco Llc, Fayetteville , E-Commerce Operations Supervisor, Other , Fayetteville, North Carolina

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