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Deskside Support Specialist

Company: Pomeroy
Location: Maxton
Posted on: November 25, 2022

Job Description:

Our client is looking for a skilled Deskside Support Technician for a 3 month contract to hire position.

The role is responsible for the following functions at the manufacturing plant:

--- Level 1, 2, and 3 support for IT issues

--- Provisioning of office and plant floor devices (e.g. cell phones, tablets, HMIs, kiosk PCs, printers)

--- Support of desktop and collaboration tools (Office365 / SharePoint)

--- Project management for site-based infrastructure / application rollouts.

--- Managing onsite stakeholder relationships to ensure that the site's requirements are being met and proactively providing appropriate technology solutions to assist in process improvement

--- Active Directory management

--- Access Provisioning

--- Issue escalation management

--- On-call support - there is a requirement to provide 24x7 support to the site.

--- Vendor management where appropriate

--- Other duties and projects as assigned by IT Manager or local IT lead

Applications/Systems supported:

--- All deskside systems

--- Site-based servers support

--- Plant floor computers/HMIs

--- Computer software, MS Office Suite Applications

--- RF technology: forklift computers, barcode scanners and barcode printers.

--- Desk and mobile phone support

--- Multi-function printer support

Job Specifications

--- 5 years of relevant IT operational support experience, preferably working in manufacturing

--- Windows Server 2008/2012

--- Active Directory, SCCM, Terminal Services

--- Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.

--- Strong organizational and prioritization skills

--- Good written & verbal communication skills

--- Strong technical documentation skills

--- Passion for customer service

--- Fundamental knowledge of telecom and related equipment

--- Ability to prepare oral and written reports and provide quality documentation

--- Ability to effectively and carefully communicate and work through problems with customer on-site or remotely

--- Vendor certifications are a plus

Job Types: Contract, Full-time

Pay: $25.00 - $26.50 per hour

Benefits:
* 401(k)
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Maxton, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Deskside Support: 2 years (Required)
* Ticketing Systems: 2 years (Required)

Work Location: One location%58047475%

Keywords: Pomeroy, Fayetteville , Deskside Support Specialist, Other , Maxton, North Carolina

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