Evening Front Desk associate

Company: Planet Fitness
Location: Fayetteville
Posted on: November 26, 2022

Job Description:

The *Member Services Representative *will be responsible for creating a positive member experience by providing a *superior level of customer service to Planet Fitness members, prospective members and guests.*

*Essential Duties and Responsibilities*

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.

* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* *Responsible for Maintaining the neatness and cleanliness of the entire club at all times.*

*Qualifications/Requirements*

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* *Upbeat and positive attitude*!
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, *exceeding* the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

*Physical Demands*

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occassionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.
* Complete a number of cleaning duties throughout entire shift

Job Type: Part-time

Pay: $10.50 - $11.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Fayetteville, NC 28314: Reliably commute or planning to relocate before starting work (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Planet Fitness, Fayetteville , Evening Front Desk associate, Other , Fayetteville, North Carolina