Patient Access Services II (Bariatrics)

Company: Pinehurst Surgical Clinic PA
Location: Southern Pines
Posted on: January 27, 2023

Job Description:

Description:
SUMMARY:
The Patient Access Services II (PAS II) is responsible for providing quality and efficient customer service to our patients and assisting the Operations Directors with the daily staffing, scheduling, training and problem solving of the Business Office.

POSITION REQUIREMENTS:
Check-in
Greeting patients and their caregivers on arrival
Collecting accurate information such as patient demographics and insurance information
Relaying information to relevant staff members
Collect copays and balances as required or instructed
Assist patients with questions, concerns, and issues
Give out appropriate paperwork including but not limited to face sheet, MIPS, and PHI
Other duties as assigned by manager, leads, or other superiors to limit downtime

Check-Out
Check out patients
Schedule referrals as needed
Verify insurance information
Key charges for clinical department if required
Work Daily Charge pending review
Monitor Athena Interface errors and fix the errors accordingly
Review accounts with patients regarding old balances
Make phone call reminders to patients

End of Day
Balance daily transactions
Account for all charge tickets used daily for each doctor where applicable
Add up all receipts and balance with monies received for the day
Write deposit for monies collected
Print out daily transactions and reports

Possible Additional Duties:

Lead Associate

Compile check-in staffing schedule for all departments
Verify deposits for PSC and FHSS
Verify cash bags are in safe and complete four audits daily
Approve voided cash payments for departments
Provide daily direction and communication to business office staff so that patient service is rendered in a timely, efficient, and knowledgeable manner
Coach employees who experience work problems providing appropriate direction and resolution
Work as a member/leader of special or on-going projects that are important to area/process improvement.
Provides on the job training to new business office personnel
Take credit card payment by phone and monitor daily email from Collection Agency
Responsible for all Collection Agency posting activity
Assist patients by phone or in person with billing questions, answer calls as directed by switchboard
Work closely with Financial Counselors for patients who are unable to make payments and back up Financial Counselors as needed
Review accounts with patients regarding old balances and work Patient Refunds
Calculate charges and inform patient of day's total; obtain payment from patient; provide receipts, verify credit card payments and input charges into computer
PM22

Requirements:
PREFERRED QUALIFICATIONS:
Experience in a clerical position preferred
High school diploma or equivalent
Knowledge of medical terminology and insurance plans is beneficial
Proficiency in Microsoft Office and data entry systems
Knowledge and understanding of billing and payment procedures, rules & regulations of contractual and non-contractual insurance carriers
Ability and understanding of how to use ICD-10, HCPCS, and CPT coding books and or applications
Ability to maintain confidentiality and HIPAA compliance
Ability to multitask and maintain strong attention to detail
Ability to speak clearly and concisely

PERSONAL CHARACTERISTICS:
Compassionate and patient
Professional demeanor and appearance
Excellent communication and interpersonal skills
Strong administrative and organizational skills
Listens well and devotes full attention to patients and medical professionals
Maintains composure when confronted with fast-paced and stressful situations
Pleasant disposition

PI201195744

Keywords: Pinehurst Surgical Clinic PA, Fayetteville , Patient Access Services II (Bariatrics), Other , Southern Pines, North Carolina