2nd & Charles: Key Holder

Company: Books-A-Million, Inc.
Location: Fayetteville
Posted on: March 17, 2023

Job Description:

The Key Holder manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Key Holder may also be responsible for one of the following categories: book, buyback, or media.

Roles and Responsibilities

• 
  
• Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
  
• Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
  
• Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
  
• Ensure customer satisfaction on a day-to-day basis.
  
• Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
  
• Customer complaints are handled to a satisfactory conclusion.
  
• Daily maintenance of category merchandising in all departments.
  
• Maintaining all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily.
  
• Sales, payroll, inventory, merchandising and housekeeping functions at all times.
  
• Ensures consistent standards and training for determining book conditions and purchase prices.
  
• Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
  
• Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
  
• Supervise the following Associates/Departments to achieve maximum sales and profits:
  
  • 
    
  • Intake
    
  • POS
    
    
  • Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
    
  • Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
    
  • Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
    
  • Maintain POS/Intake supply levels.
    
  • Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
    
  • Communicate supply needs to General Manager weekly.
    
  • Complete additional assignments as needed.
    

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