Continuous Care Services Specialist

Company: Wounded Warrior Project
Location: Fayetteville
Posted on: March 17, 2023

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days' work from home)
• Full medical, dental and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission focused and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Long-Term Support Trust (LTST) is an integral part of the Independence Program, focused on delivering services related to long-term needs. The Continuous Care Services - Independence Program serves as the administrative lead and subject matter expert for the Independence Program and for the discretionary aspects of the Long-Term Support Trust. The LTST Specialist is the primary liaison for the Independence Program team and internal WWP departments such as Legal, Veteran's Benefits, Finance/Accounting, and Records Management, and serves as the external liaison with WWP's corporate trust officers and independent contractors. The LTST Specialist will focus significantly on the implementation and expansion of Warrior Life Planning Services (WLPS) and maximizing the impact of the LTST's resources for the charitable class.DUTIES & RESPONSIBILITIES
  • Develop a comprehensive understanding of the Independence Program, IP-Continuous Care Services, Long-Term Support Trust (LTST), WWP LTST policies, and the charitable class it is designed to help.
  • Work collaboratively with Marketing team to build comprehensive plan and program collateral.
  • Read, analyze, and approve documentation associated with recurring and one-time distribution requests from LTST.
  • Research and evaluate processes to improve performance and enhance continuity of services through the IP-CCS. Participate in relevant projects, design sessions, testing, and implementation as needed.
  • Perform quality assurance administrative tasks for the effective administration of IP-CCS and the Trust.
  • Set up, organize, and maintain paper and electronic filing systems for records, correspondence, and other materials in a logical and easily retrievable manner, including on-site and off-site storage.
  • Create and produce reports regarding IP-CCS, LTST and charitable class for internal WWP departments.
  • Coordinate with Life Care Planners, attorneys, and financial advisors to ensure continuity of administrative services and operations execution.
  • Serve as the WWP primary point of contact and high-touch support for administrative functions related to the IP-CCS and execution of the LTST.
  • Work collaboratively with IP Specialists, Benefits teammates, and contracted case managers to assure that warriors and families are informed about IP-CCS process.
  • Engage with Warriors and family members to discuss details of the IP-CCS.
  • Engage with and provide education about IP-CCS and LTST to WWP staff.
  • Input data and maintain and update relevant WWP electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database, e.g., Salesforce as it relates to IP-CCS and LTST.
  • Other duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
    • Demonstrated competencies working with a variety of business disciplines, e.g., case management, long term planning services, legal, marketing, finance/accounting, and records management.
    • Demonstrated ability to interact and work with members of the charitable class, many of whom suffer from severe cognitive and/or physical injuries as well as their caregivers. Ability to respond to sensitive matters with diplomacy and empathy.
    • Excellent communication skills with an ability to interact with a variety of professional disciplines, both internal and external to WWP, e.g., human service providers, attorneys, and accounting and finance.
    • Exceptional interpersonal skills with an ability to communicate with diverse personalities.
    • Highly accountable team player,
    • Able to work effectively in an environment requiring independent and creative efforts.
    • Ability to maintain a flexible work schedule.
    • Strong organizational and time management skills. Effectively manage multiple priorities, develop programs, complete assignments, and meet deadlines. Able to quickly pivot to new and various projects as needed.
    • Demonstrated ability to work effectively in an environment requiring independent, creative efforts.
    • Working knowledge of WWP operations, programs, and other WWP resources. Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
    • Effectively establish professional relationships and create a diverse network of resources to support IP-CCS as well as the execution of the LTST.
    • High energy level. Self-starter; willing to take initiative.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirements
      • Three years of experience in case management or project management.
      • Three years of experience working with various estate planning solutions, trusts and estates, financial products, long-term care planning, or insurance.Preferences
        • Bilingual communication skills in Spanish/English.
        • Five years of experience in case management or project management.
        • Five years of experience working with various estate planning solutions, trusts and estates, financial products, long term care planning, and/or insurance.
        • One year experience working with the military/veteran populationEDUCATIONRequirements
          • Bachelor's degree in relevant field. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.Preferences
            • Master's degree in relevant field.CREDENTIALS/LICENSURERequirements
              • Valid state-issued driver's license.Preferences
                • Certified Trust and Financial Advisor (CTFA) designation or Juris Doctorate
                • Certified Case Manager
                • Certified Project ManagerWORK ENVIRONMENT/PHYSICAL DEMANDS
                  • General office environment, temperature controlled.
                  • Up to 20% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between $58,400 - $87,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For California, New York, and Washington Applicants: The estimated hiring range for this position is between $67,160 - $100,740 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.*ca-sbWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Keywords: Wounded Warrior Project, Fayetteville , Continuous Care Services Specialist, Other , Fayetteville, North Carolina