Sr Auto Appraiser - Field
Posted on: November 18, 2023
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
We are currently seeking a talented field Sr. Auto Appraiser, this
position will be working the Charlotte, NC area. In this role,
you'll make a difference to our members as you recognize life
events, understand needs, and provide advice to deliver appropriate
solutions to the member. Military veterans and spouses are highly
encouraged to apply.
Within defined guidelines and framework responsible to investigate,
evaluate and appraise vehicle damage claims for both repairable and
total loss vehicles to ensure estimate accuracy in compliance with
state laws and regulations. Accountable for delivering exceptional
member service through setting appropriate expectations, proactive
communications, advice, and empathy.
What you'll do:
- With the use of digital tools, evaluates and appraises high
complexity (total loss, total burn, theft recovered, heavy
(non-drivable) auto claims in accordance with the terms and
conditions of the contract, corporate guidelines and state laws and
- Investigates claim damages including communicating with the
insured and third-parties/vendors. May require face-to-face
interactions with members and third parties.
- Reviews facts of loss and vehicle damage to determine if
subrogation opportunities exist and makes the appropriate, timely
- Demonstrates advanced knowledge of P&C insurance industry
products, services, contracts, and internal
processes/systems/procedures to ensure compliance.
- Reviews claims/suppliers for fraud indicators and refers to
Special Investigative Unit for handling, if applicable.
- Maintains accurate and current claim file documentation
throughout the claims process for complex claims. Includes mapping
of repair plan and timeline for repair.
- Responsible for reviewing additional damages received from
repair facilities to either complete a supplement or triage to
field provider method of inspection.
- May serve as a subject matter expert representative for
disputed claims or trials. Serves as a resource to team members on
escalated issues of a routine nature.
- Partners with vendors and internal business partners to
facilitate highest complexity claims resolution. May also involve
external regulatory coordination to ensure appropriate
documentation and compliance.
- Explains coverage, assists policyholders with information on
repairs and describes the settlement process, setting appropriate
expectations. Issues settlement amounts for damages claimed.
- Supports workload surges and/or Catastrophe Operations as
needed which may involve volunteering for extended hours. May serve
as permanent member of the APD Catastrophe team.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures. What
- High School Diploma or General Equivalency Diploma
- 2 years of auto appraising experience.
- Knowledge of P&C insurance policy contracts and coverages,
auto parts distribution process and claim appraisal process and
- Acquisition and maintenance of insurance adjuster license
within 90 days and designated number of attempts. Physical Demand
- May require the ability to operate a company vehicle within
- May require the ability to reach, handle, squat, bend, climb,
and keen as needed to complete inspections of damaged
- May require the ability to work outdoors in inclement weather
conditions; May be exposed to working in body shop and/or salvage
yard environments up to 25% of the time.
- May be required to meet all USAA safe driving requirements
including verification of driving record through MVR & possession
of valid driver's license. What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The hiring range is: $59,070.00 - $112,920.00
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
To see details on our outstanding benefits, visit USAA Total
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Fayetteville , Sr Auto Appraiser - Field, Other , Fayetteville, North Carolina
Didn't find what you're looking for? Search again!