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Service Desk Specialist with Security Clearance

Company: Absolute Business Solutions Corp
Location: Fayetteville
Posted on: November 10, 2019

Job Description:

Responsibilities * Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests * Provides polite and friendly customer service * Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required * Documents incident status and solutions in incident database tools. * Possesses current working knowledge of computers, printers, laptops, and common windows applications * Works through various types Tier II issues with telephone assist * Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications Must hold an active TS/SCI clearance and a Bachelor's Degree with 4 years' experience providing customer support and service desk experience. Candidate may supplement additional experience. # of Openings 1

Keywords: Absolute Business Solutions Corp, Fayetteville , Service Desk Specialist with Security Clearance, Other , Fayetteville, North Carolina

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