Help Desk Technician
Company: eClerx
Location: Fayetteville
Posted on: February 23, 2021
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Job Description:
Helpdesk/Desktop Technician* ECLERX CUSTOMER OPERATIONSLOCATION:
Fayetteville, NC - USATYPE: Full-time, 6 month contractEXPERIENCE:
Proven working experience as a Helpdesk/Desktop
TechnicianEDUCATION: Information Technology or relevant
fieldDEPARTMENT: Call CenterPosition SummaryAs an IT Helpdesk
Analyst, candidate should have a solid technical background
combined with customer service experience. A problem-solving
attitude with an ability to work with your team to achieve specific
goals.Primary Responsibilities* Coordinate and/or perform hands-on
fixes at the desktop / laptop level, including installing and
upgrading software, installing hardware, implementing file backups,
configuring / troubleshooting desktop / laptop systems, email
clients and applications.* Access software updates, drivers,
knowledge bases, and frequently asked questions resources on the
Internet to aid in problem resolution.* Contribute to improving
customer support by actively responding to queries and handling
complaints* Own and execute IT asset movement* Ability to install
and troubleshoot All in One and Laser PrintersKnowledge, Skills, &
Experience Requirements* Proven work experience as a
Helpdesk/Desktop Technician.* Solid technical background with an
ability to give instructions to a non-technical audience.* Customer
service oriented with a problem solving attitude.* Teamwork
skills.About EclerxeClerx provides critical business operations
services to over fifty global Fortune 500 clients, including some
of the world's leading companies across financial services, cable &
telecom, retail, fashion, media & entertainment, manufacturing,
travel & leisure, software and high-tech. Incorporated in 2000,
eClerx is one of India's leading process management and data
analytics companies and is today traded on both the Bombay and
National Stock Exchanges of India. eClerx employs 9,000 people
across its global sites in the US, UK, India, Italy, Germany,
Singapore, Thailand.About Eclerx Customer OperationseClerx Customer
Operations uniquely improves customer experience and operational
efficiencies by leveraging deep domain knowledge, advanced
automation, and data analytics. We are leaders in quality
monitoring and insights, digital care services, and advanced
technical operations.eClerx is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status, or any other legally
protected basis, in accordance with applicable law.eClerx is
committed to protecting and safeguarding your personal data. Please
find our policy here.
Keywords: eClerx, Fayetteville , Help Desk Technician, Professions , Fayetteville, North Carolina
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